Rohma Izhar
Indianapolis,IN
Summary
I am a dedicated and enthusiastic woman who possesses exceptional organizational skills. Also, a highly motivated and committed Medical Assistant has consistently demonstrated superior performance at the individual, team, and organizational levels. Being detail-oriented, I aspire to utilize my medical background and team-building skills in a fast-paced and deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
01.2020 - Current
- Handled customer inquiries and suggestions courteously by managing over 75 customer calls per day.
- Actively listened to customers, handled concerns quickly, and escalated major issues.
- Trained new personnel regarding company operations, policies, and services.
CMA
Biolife Plasma Center
01.2023 - 07.2023
- Took donor's vital signs, height, and weight measurements and monitored glucose and donor wellbeing.
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in established long-term, professional relationships.
- Kept close eye on behavior and emotional responses of donors to address concerns and protect each person from harm.
Nurse Aide
Nursing Group
01.2020 - 12.2022
- Kept accurate records of patients' care, condition, and progress.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Receptionist
Americas Best Eyeglasses And Contacts
11.2018 - 07.2020
- Confirmed appointments, communicated with patients, and updated patient records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science - Health Sciences
Indiana University - Purdue University Indianapolis
Indianapolis, IN12.2023
Skills
- Active Listening
- Computer and Typing Proficiency
- Patient Health Information Access
- Aseptic and Sterilization Techniques
- Blood Sugar Monitoring and Vital Monitoring
- Emergency Situations
- Phlebotomy Training
- Documenting Behaviors
Certification
- CMA - Certified Medical Assistant
Languages
English
Urdu
Hindi
Punjabi
Timeline
CMA
Biolife Plasma Center
01.2023 - 07.2023
Customer Service Representative
Home Depot
01.2020 - Current
Nurse Aide
Nursing Group
01.2020 - 12.2022
Receptionist
Americas Best Eyeglasses And Contacts
11.2018 - 07.2020
Bachelor of Science - Health Sciences
Indiana University - Purdue University Indianapolis
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