Roilan Garcia
Miami,FL
Summary
Experienced and driven Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Seeking a position with an airline that would benefit from my experience/knowledge and consider me an asset to their Airline for future growth Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable, and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Swift Air
02.2019 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
Italian Instructor
Miami Dade College
09.2010 - Current
- Conduct preparation Italian language classes levels 1 - 4 and advance
- Design and develop specialized Italian testing materials
- Educate students and achieve unit objectives and evaluate student progress
- Enlighten students about Italian culture through various information and materials
- Encourage cooperative learning among students and develop lesson plans.
Passenger Services Agent / Lead
Swissport USA Inc.
05.2008 - 03.2019
- Inspect and verify passenger documentation, Issue boarding passes, and manage passenger baggage processing
- Assist passengers throughout the check-in, Immigration & Customs, and Airport Security process during departure and arrival
- Assist Ramp Services Agents to ensure the clearance of passengers checked baggage for loading and departure
- Comply with all Federal, State, Municipal, Airport Authority, and carrier security requirements and Swissport Standard Operating Procedures
- Operate equipment to include the jet away , computer, keyboards, and carrier reservation software
- Conduct and report all flight preparation for departure and arrival
- Supervise Passenger Service Agents and all flight operations.
Lost and Found Service Agent
Swissport USA Inc.
05.2008 - 03.2019
- Monitor and ensure the timely delivery of passenger's baggage
- Assist passengers with all baggage irregularities and ensure proper operating procedures are followed
- Register damage or loss reports and follow up with passenger baggage claims.
Translator/ Interpreter
Cinema without Frontiers Company
10.2006 - 01.2008
- Conducted translations from English to Russian, Italian and Vice-versa
- Conducted translation of legal, commercial and Office Documents
- Served as interpreter in special events, interviews and conferences.
Education
ATS Certificate -
October 2022 - Air Transportation Supervisor ( ATS) Training For Swift Air/ Iaero Airlines
Real Estate - 63 Hours, Sales Associate Pre-License Course -
December 2013 Gold Coast School of Real Estate Miami, Florida
Russian, Italian Language and Literature Degree - Foreign Languages Education
2001-2006 Havana University Havana, Cuba
Flight Attendant -
January 2019 - Flight Attendant Initial Training For Swift Air Airlines
02.2019
Skills
- Proven working experience as Flight Attendant and Customer Service experience
- Customer service-oriented
- Excellent communication and presentation skills
- Problem solving skills and ability to handle difficult situations
- Cabin crew certification or training
- FAA Certificate
- Fluent in English,Russian,Italian and Spanish language written and spoken
- Emergency Response
- Flight Safety
- Emergency Response Coordination
- Preflight Briefings
- Regulatory Compliance
Languages
Italian
Full Professional
Russian
Full Professional
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
Swift Air
02.2019 - Current
Italian Instructor
Miami Dade College
09.2010 - Current
Passenger Services Agent / Lead
Swissport USA Inc.
05.2008 - 03.2019
Lost and Found Service Agent
Swissport USA Inc.
05.2008 - 03.2019
Translator/ Interpreter
Cinema without Frontiers Company
10.2006 - 01.2008
ATS Certificate -
October 2022 - Air Transportation Supervisor ( ATS) Training For Swift Air/ Iaero Airlines
Real Estate - 63 Hours, Sales Associate Pre-License Course -
December 2013 Gold Coast School of Real Estate Miami, Florida
Russian, Italian Language and Literature Degree - Foreign Languages Education
2001-2006 Havana University Havana, Cuba
Flight Attendant -
January 2019 - Flight Attendant Initial Training For Swift Air Airlines
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