Rokhaya Ngom
Las Vegas,NV
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 7+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
9
9
years of professional experience
Work History
Marketing Manager
Adja African Braiding & Salon
02.2018 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Area Manager
Amazon
07.2021 - 02.2023
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
Customer Experience Specialist
Delta Air Lines, Inc
03.2017 - 03.2019
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Education
Bachelor of Science - International Business
Xavier University
Cincinnati, OH08.2020
Skills
- Corporate Communications
- Market Analysis
- Staff Management
- Brand Development
- Customer Relationship Management
- Brand-Building Strategies
- Business Development
Accomplishments
- Effectively Launched 2 Amazon Sort Centers from concept creation to launch.
- Supervised team of over 100 staff members.
Languages
French
Full Professional
Timeline
Area Manager
Amazon
07.2021 - 02.2023
Marketing Manager
Adja African Braiding & Salon
02.2018 - Current
Customer Experience Specialist
Delta Air Lines, Inc
03.2017 - 03.2019
Bachelor of Science - International Business
Xavier University
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