Summary
Overview
Work History
Education
Skills
Timeline
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Rokia Kamagate

Essex,MD

Summary

Reliable and friendly customer service who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Excellent human relation skills with respect to multicultural High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Bilingual Speak French And English.

Enthusiastic Associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Packing , Problem Solve, Safety .

Motivated to learn, grow and excel within a company.

Overview

12
12
years of professional experience

Work History

Workforce Staffing Administrator

Amazon
08.2021 - Current

Check candidate work authorization documents

  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Performed mouth swab testing to discourage illegal drugs use in company.
  • Developed and facilitated new-hire orientations.
  • Make report end of Event.
  • Performed sourcing, interviewing, negotiations and hiring.
  • Reviewed applications and resumes to support hiring activities.
  • Recruited and hired employees for entry level warehouse associates.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Decreased employee turnover by 95% through testing procedure

Seasonal Regulated Waste Coordinator

Amazon Fulfillment Center
10.2020 - 08.2021
  • Ranged for disposal of lead, asbestos and other hazardous materials.
  • Followed all safety protocols and procedures and wore protective clothing during environmental cleanup projects for optimal protection.
  • Conducted facility inspections to verify compliant storage of chemicals and substances in accordance with federal regulations.
  • Maintained project logbook records or computer program files.
  • Managed safe, secure and environmentally-friendly disposal of asbestos, lead products and other forms of hazardous waste.
  • Reviewed technical documents for completeness and conformance to requirements.
  • Collaborated with all departments to delivered work safely for all Associates in and outside Building.

Warehouse Packer

Amazon Fulfillment Center
01.2019 - 2021

Learning Ambassador

  • Train, retrain,cross Train Associates and Managers in pack and Slam
  • In process importance of safety within Amazon Facility
  • Explanations of Safety tips
  • Show Associates Emergency Evacuation
  • Inform New Associates about Shelter( Amazon Associates free Transportation)
  • Motivate by coaching Associates how to improve knowledge and performance
  • Travel in other Amazon Building to train (AWAY TEAM)

Packer

  • Checked products for damage or other issues before packing into boxes.
  • Compared shipment contents with orders to confirm accuracy.
  • Use Console ( Problem Solve) Software to record product, packaging and order information.
  • Packed, weighed and shipped items per customer specifications.
  • Created shipping labels to complete daily order processing.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Organized items on racks, shelves and bins to maintain established order.
  • Used protective equipment such as moving pads and plastic wrap to prevent product damage.
  • Affixed proper postage to each package to prepare for shipping.
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Packed and shipped items securely and effectively to minimize breakage.

Sorter

  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Assessed and sorted items into containers or designated areas according to classification, size and condition.
  • Apply six Sigma process to avoid putting items in wrong shoes or trail.

Slam Operator

  • Assessed materials, parts and final products for quality, and removed defects.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Monitored quality of incoming materials and completed in-process quality inspections.
  • Performed maintenance tasks and adjustments to preserve production efficiency.
  • Monitored machines to automatically measure, organize or inspect products, halting conveyors to make equipment calibrations as necessary.

Warehouse Picker

Amazon Fulfillment Center
08.2018 - 01.2019
  • Utilized computer system to receive orders and directions to correct item locations.
  • Operated carefully with all required protective gears and equipment to move goods in safely from fields to collection points.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon customer orders and availability.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Used scanners to quickly locate and track items in warehouse

ATM Fred Water Ice and Mini Market

James Bernard
05.2017 - 08.2018
  • Received and processed cash and credit payments for in-store purchases. Communicated information to customers about product quality, value and style. Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments. Place order for store . Pay and results bills.
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation
  • Provided recommendations on menu items and up-sold food and drinks to increase sales

Operations Agent

Brussels Airlines
06.2013 - 08.2016
  • Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one
  • Spearhead personnel safety initiatives to foster safe operating environment for all aircraft operations
  • Addressed urgent issues, including medical emergencies and flight operation obstacles, as both first responder and emergency management leader
  • Monitored airfield duties and personnel to make proactive changes to procedures, workflow and task responsibilities to maintain operations targets
  • Conceptualized and designed abstract ideas, built plans, and delivered .
  • Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events

Travel Agent

Jos Travel And Tour
10.2011 - 05.2013
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Arranged travel accommodations for groups, couples, executives and special needs clients
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
  • Followed up with customers to increase customer service with travel plans
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination

Education

Certificate - Certified Nursing Assistant

Baltimore Academy of Nursing
Essex, MD
03.2023

Certificate - DOT Hazardous Waste Shipper Training ( EHS)

Amazon Work Certificate KNET
Baltimore, MD
2020

Certificate - NA EHS: Waste Tracker Training

Amazon KNET
Baltimore, MD
2020

Associate of Arts - Dental Assisting

Community College Of Baltimore County
Dundalk, MD
2020

Certificate - Customer Cervices

Air France GSA
Monrovia Liberia
10.2012

Certificate - Airline Ticketing And Hotel Management

Sabena School of Travel And Tourism
Monrovia Liberia
10.2012

Associate of Arts - Bilingual Secretarial Science

Ecole Superieure Et Technique LOKO
Abidjan Cote D'Ivoire( Ivory Coast)
10.2010

High School Diploma -

Lycee Moderne Adjame Harris
Abidjan, Cote D'Ivoire(Ivory Coast)
2006

Skills

  • Conflict resolution
  • Quality assurance , package labeling and record keeping skills
  • Warehouse safety
  • Planning, coordination and organization and time management
  • First Aid/CPR,Computer skills and verbal and written communication
  • Site Inspections, remediation and environmental Audits
  • Cleaning Line Preventive Maintenance and waste Management and Tank Cleaning
  • Hazardous Waste Storage ,Hazardous material removal
  • Basic math and data analysis and assessments

Timeline

Workforce Staffing Administrator

Amazon
08.2021 - Current

Seasonal Regulated Waste Coordinator

Amazon Fulfillment Center
10.2020 - 08.2021

Warehouse Packer

Amazon Fulfillment Center
01.2019 - 2021

Warehouse Picker

Amazon Fulfillment Center
08.2018 - 01.2019

ATM Fred Water Ice and Mini Market

James Bernard
05.2017 - 08.2018

Operations Agent

Brussels Airlines
06.2013 - 08.2016

Travel Agent

Jos Travel And Tour
10.2011 - 05.2013

Certificate - Certified Nursing Assistant

Baltimore Academy of Nursing

Certificate - DOT Hazardous Waste Shipper Training ( EHS)

Amazon Work Certificate KNET

Certificate - NA EHS: Waste Tracker Training

Amazon KNET

Associate of Arts - Dental Assisting

Community College Of Baltimore County

Certificate - Customer Cervices

Air France GSA

Certificate - Airline Ticketing And Hotel Management

Sabena School of Travel And Tourism

Associate of Arts - Bilingual Secretarial Science

Ecole Superieure Et Technique LOKO

High School Diploma -

Lycee Moderne Adjame Harris
Rokia Kamagate