ROLAND AKWETEY
MURRAY
Summary
Results-driven Sales and Marketing Manager with over 10 years of experience in developing sales strategies and enhancing customer relationships. Expertise in market research, team building, and communication, with a focus on problem-solving and resource optimization. Proven track record of achieving sales targets and fostering collaboration to deliver outstanding customer service.
Overview
15
15
years of professional experience
Work History
Administrative Assistant (Student)
Murray State University
Murray
08.2024 - 04.2026
- Responded to phone, email, and in-person inquiries, providing professional customer service to enhance client satisfaction.
- Scheduled appointments, coordinated meetings, and maintained staff calendars.
- Performed data entry and prepared reports to support efficient daily office operations.
- Managed office records and administrative documentation to ensure accurate and accessible information.
Sales and Marketing Manager
Blessed Limited Company
Ho
01.2018 - 01.2024
- Secured new business and expanded the client base.
- Developed targeted sales strategies that contributed to measurable revenue growth.
- Executed market expansion initiatives that enhanced regional presence and client engagement.
- Conducted comprehensive market research to inform strategic business decisions.
- Mentored sales staff to achieve performance targets.
- Collaborated with teams to ensure client satisfaction.
Account Advisor
GCB Bank
01.2015 - 01.2018
- Delivered excellent customer service, addressing and resolving client inquiries promptly.
- Processed 100+ new customer accounts, ensuring accurate and efficient onboarding.
- Assisted Operations Manager with daily administrative tasks, enhancing overall office efficiency.
- Managed office operations and maintained organized records.
Customer Service Advisor
MTN Ghana
Ho
01.2011 - 01.2015
- Assisted customers via phone, email, and in-person support, efficiently resolving inquiries to improve customer satisfaction.
- Educated customers on SIM activation, services, and account management.
- Registered SIM cards, ensuring accurate customer verification and compliance with regulations to enhance customer trust.
- Collaborated with team members to streamline registration processes, contributing to enhanced overall customer service.
Education
Associate of Arts - Business Administration And Management
Murray State University
Murray, KY05-2026
DIPLOMA - Marketing
University of Professional Studies
Accra, Ghana01-2012
Skills
- Office Administration
- Microsoft Office
- Administrative Support
- Report Writing
- Data Analysis
- Customer Service
- Client relations
- Time Management
- Multitasking
- Attention to Detail
- Problem Solving
- Teamwork
- Collaboration Techniques
- Communication
Languages
English
Hobbies and Interests
- Exploring New Technology
- Games
- Music
Timeline
Administrative Assistant (Student)
Murray State University
08.2024 - 04.2026
Sales and Marketing Manager
Blessed Limited Company
01.2018 - 01.2024
Account Advisor
GCB Bank
01.2015 - 01.2018
Customer Service Advisor
MTN Ghana
01.2011 - 01.2015
Associate of Arts - Business Administration And Management
Murray State University
DIPLOMA - Marketing
University of Professional Studies