Roland Craine
Albuquerque,NM
Summary
- Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
- Focused on service and Goal Orientated. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Counter Salesperson
NAPA Auto Parts - Genuine Parts
Albuquerque, NM
04.2024 - Current
- During my time at napa starting as a part time employee but moving to full time quickly my skills have grown in many departments vastly.
- skilled in laboring building and wrapping pallets for transportation and storage purposes.
- money handling and ensuring the safe is counted and drawers are balanced.
- currently working on building experience on paper work allowing correct store information making it to all the correct channels. depositing checks for accounts and sending information to out both corporations and employers.
- versed in stocking and product management dealing with cores/defeats and familiar with store parts inventory.
- Working on building more experience on parts movement on rotation with sales and space requirements.
- Drive to build bigger client range with respect and loyalty being met on both sides.
- Drive store sales to reach criteria and goals often making the company 2-3 thousand dollars my own.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
Barista Trainer
Starbucks
Albuquerque, NM
08.2024 - 12.2025
- During my time at starbucks i was responsible for both the training of baristas and dealing with regular store customers
- Starbucks is a very regular based community we are encouraged to learn peoples names and drink habits and small things about them
- Communication with both management and customers to keep a healthy store image
- i was often tasked with the heavy load task when it came to starbucks meaning that i was often responsible for putting away and finding locations for products both food handling and chemical.
- starbucks is an incredibly fast paced work setting with high exceptions on speed, quality, and customer satisfaction. leading to quick decision making and high levels of customer support.
- Trained new baristas in beverage preparation and customer service techniques.
- Promotion of New or seasonal items in store with desire to push sales while still reaming transparent with customer
Assistant Manager
Dominoes Pizza
Albuquerque, NM
09.2022 - 02.2024
- During my time as an assistant manager at dominos I was given the responsibility's of managing food times and keeping the flow of orders steady and completed in a timely order.
- I was set to open the store at early hours where I would prepare for daily operations. I often put trucks away practicing FIFO while doing so.
- I Monitored employee attendance records, timekeeping, and payroll information.
- Oversee daily store operations, including scheduling staff shifts, managing inventory levels, and ensuring cleanliness and organization of the store.
- Train new team members on Domino’s standards, protocols, and procedures, ensuring they understand their roles and responsibilities.
- Handle customer service issues, resolving complaints and ensuring customer satisfaction with both product and service
Picnic Runner
Oak View Group (Isotopes stadium)
Albuquerque, NM
05.2023 - 10.2023
- During my time with OVG (Isotopes stadium) as a picnic runner I was responsible for catering party's with a large amount of people (up to 2000) where I would both prepare food for and clean up afterwards.
- Greeted customers and provided needed customer service. while also maintaining food in safe and sanitary conditions.
- I was also in charge of moving large amounts of product such as Food, Drinks, tables, liners, mainlines, kegs, across large distances maintaining quality and safety while arriving in a timely manner.
- Communicated regularly with supervisors regarding any issues that arose during the party and making sure that the customer was both happy and satisfied.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections with both speed and accuracy.
- Maintained inventory keeping close attention to items that we had surplus or lack of.
- Organized the storeroom to ensure a safe working environment.
Education
Some College (No Degree) - Fire Science
Central New Mexico Community College
Albuquerque, NMSkills
- Task Delegation
- Staff Training and Development
- Operations Management
- Product and Service Knowledge
- Money Handling
- Catering Coordination
- Customer Service
- Catering
- Conflict Management
Affiliations
- 4 years of computer and photography classes
- 2 years of Culinary Classes with a year and a half of kitchen experience
- College experience with Public speaking
- Seasoned yearbook editor and chief
Timeline
Barista Trainer
Starbucks
08.2024 - 12.2025
Counter Salesperson
NAPA Auto Parts - Genuine Parts
04.2024 - Current
Picnic Runner
Oak View Group (Isotopes stadium)
05.2023 - 10.2023
Assistant Manager
Dominoes Pizza
09.2022 - 02.2024
Some College (No Degree) - Fire Science
Central New Mexico Community College