Summary
Overview
Work History
Education
Skills
Certification
Volunteer at the Library and Animal Shelter
Timeline
Generic

Roland Garza

Napa,CA

Summary

Driven and customer-focused professional with a proven track record at Kentucky Fried Chicken, excelling in customer service and cash handling. Demonstrated ability to enhance customer satisfaction and loyalty through effective complaint resolution and relationship building. Skilled in operating cash register systems with exceptional accuracy, ensuring secure transactions. Adaptable team player known for reliability, professionalism, and a cooperative attitude. Committed and hardworking Customer Service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest Cashier with solid background in high customer turnover environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Trustworthy and dedicated guest services with 7 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cashier/Direct to Consumer/Packaging Associate

Kentucky Fried Chicken
02.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

No Degree - Addiction Counseling

Napa Valley College
Napa, CA
02.2027

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Order Taking
  • Professionalism and Courtesy
  • Cash register systems
  • Order Packaging
  • Active Listening
  • Team Collaboration
  • Cooperative Attitude
  • Adaptable and Flexible

Certification

  • Plumbing Training - 7 months

Volunteer at the Library and Animal Shelter

I sort and prepare books which fund the library as well as recycle books which are better being taken to a recycle center due to my value for the environment. 

I work with cats and kittens to help them socialize before they are adopted, cleaning their kennels and teaching them to become comfortable with the human voice and presence.

Timeline

Cashier/Direct to Consumer/Packaging Associate

Kentucky Fried Chicken
02.2023 - 02.2024

No Degree - Addiction Counseling

Napa Valley College
Roland Garza