Roland Hinckley
Retired
Ipswich,MA
Summary
Dynamic professional with extensive experience as a Lead Parking Lot Steward at Trustees of Reservations, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and teamwork, while maintaining high cleanliness standards. Skilled in safety awareness and continuous improvement, ensuring a positive environment for all visitors.
Overview
42
42
years of professional experience
Work History
Lead Parking Lot Steward
Trustees of Reservations
Ipswich, Mass.
05.2024 - Current
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
Beach Ranger
TTOR
Ipswich, Mass.
05.1983 - 09.2008
- Conducted thorough trail maintenance to ensure accessibility for all visitors while minimizing environmental impact.
- Facilitated emergency response drills, increasing team readiness for natural disasters.
- Provided exceptional customer service at entrance stations or fee collection points by answering questions about fees, passes, permits and other services offered within the park.
- Communicated through multi-frequency radio and obtained and transmitted information in field to dispatch other staff and agencies.
- Monitored weather conditions closely to ensure timely updates were provided to guests regarding potential risks or closures due to inclement weather patterns.
- Maintained hiking trails and campgrounds to ensure visitor safety and satisfaction.
- Continuously analyzed user feedback from visitors and leveraged insights to make informed decisions on improvements that led to an overall enhanced beach experience.
- Enforced rules and regulations to protect public and environment and issued citations for patterns of non-compliance or extreme violation.
- Evaluated employee performance regularly, offering constructive feedback aimed at fostering continuous improvement within the team.
- Supported special events coordination such as festivals, campfire programs, and interpretive activities to enhance visitor experiences.
- Increased visitor satisfaction through regular maintenance of facilities and cleanliness standards.
- Performed regular facility inspections to maintain compliance with safety regulations and identify areas for improvement or repair.
- Ensured compliance with environmental regulations, maintaining the health and sustainability of the beach ecosystem.
- Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
- Implemented preventive measures against potential hazards, reducing accidents on the premises significantly.
- Enhanced park safety by conducting regular patrols and monitoring wildlife activity.
- Promoted a positive work environment through team-building activities and ongoing professional development opportunities for staff members.
- Coordinated with local law enforcement to reduce incidents of poaching and vandalism.
- Streamlined daily operations by creating an organized schedule for staff assignments and tasks.
- Responded to emergency situations with swift action, applying first aid and coordinating rescue efforts when necessary.
- Maintained accurate financial records, managing budgets effectively to ensure operational efficiency.
- Performed search and rescue to find distressed, lost, sick or injured people and coordinated with local emergency response authorities.
- Enhanced beach safety by implementing effective lifeguard rotations and monitoring procedures.
- Attended meetings and training sessions and reviewed publications to become and remain current on principles, practices and new developments.
- Oversaw emergency response efforts, coordinating with first responders during critical incidents on the beachfront.
- Addressed visitor inquiries and complaints, ensuring positive park experience.
- Conducted daily patrols of park boundaries and remote areas to monitor resource conditions, report violations, and maintain a visible presence for visitor safety.
Education
Master of Science - Management Science
Lesley University
Cambridge Mass.04-1987
Skills
Customer assistance
Equipment inspection
Customer service
Problem-solving
Continuous improvement
Teamwork and collaboration
Self motivation
Adaptability and flexibility
Time management
Flexible schedule
Problem-solving abilities
Team building
Time management abilities
Clear communication
Complaint handling
Effective communication
Team leadership
Safety awareness
Timeline
Lead Parking Lot Steward
Trustees of Reservations
05.2024 - Current
Beach Ranger
TTOR
05.1983 - 09.2008
Master of Science - Management Science
Lesley University