Roland Merrill
Honolulu,HI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer-focused professional with successful 4-year career in hospitality & customer service sector. Dynamic successful applying communication and efficiency in busy business environment.
Overview
6
6
years of professional experience
Work History
Manager
Ohana Surf Project
05.2018 - Current
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Maximized efficiency with streamlined processes for reservations, check-ins, and other front desk procedures.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
Sales Account Manager
Devils Canyon Brewery
01.2023 - 06.2023
- Built client relationships by acting as liaison between customer service and sales teams.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Created sales contacts with on- and off-premise accounts.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Sales Intern / Sales Assistant
Devils Canyon Brewery
05.2022 - 12.2022
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Balanced multiple responsibilities simultaneously while maintaining focus on achieving desired outcomes within set timeframes.
- Consulted with businesses to supply accurate product and service information.
- Managed customer expectations and helped navigate sales processes.
- Assisted team members in closing deals by providing additional support or information when needed.
Bartender
Devils Canyon Brewery
08.2021 - 05.2022
- Provided locally crafted beer on/offsite events, encouraged lively and fun atmospheres amongst consumer and staff, maintained a safe and hygienic space while serving.
Intern
Hawaii Pacific Property Management
06.2020 - 07.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Observed packing operations to verify conformance to specifications.
- Supported leasing agents in marketing properties, resulting in higher occupancy rates.
Postman
Menlo College
08.2019 - 12.2019
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Adhered to all USPS regulations, maintaining a clean driving record while operating postal vehicles for daily deliveries.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Lifeguard
Hilton Hawaiian Village: Waikiki Beach Activities
05.2018 - 08.2019
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
Education
Bachelor of Science - Business Management - Entrepreneurship
Menlo College
Atherton, CA12.2022
Skills
- Microsoft Suite
- Team Leadership
- Problem-solving abilities
- Managing Operations and Efficiency
- Decision-Making
- Customer Relationship Management
- Calendar
- QuickBooks
Volunteer Experience
- Sustainable Coastline, 07/2018, 09/2018, Seasonal, Directed and participated in beach cleanups around the island
- City and County of Honolulu Summer Junior Lifeguard, Summer 2016, Learned invaluable skills such as, leadership, decision-making, and managing groups at beaches
Hobbies and Interests
- Distribution and Sales Management, 2021, 2023
- Member of the Menlo Pacific Islander Club, 2017, 2021
- Participated in Sports, 2006, 2018
Timeline
Sales Account Manager
Devils Canyon Brewery
01.2023 - 06.2023
Sales Intern / Sales Assistant
Devils Canyon Brewery
05.2022 - 12.2022
Bartender
Devils Canyon Brewery
08.2021 - 05.2022
Intern
Hawaii Pacific Property Management
06.2020 - 07.2020
Postman
Menlo College
08.2019 - 12.2019
Manager
Ohana Surf Project
05.2018 - Current
Lifeguard
Hilton Hawaiian Village: Waikiki Beach Activities
05.2018 - 08.2019
Bachelor of Science - Business Management - Entrepreneurship
Menlo College
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