Roland Miranda
Chicago,IL
Summary
Personable and skilled service-oriented professional committed to delivering high-quality client experience, with an extensive background in the technology-sales industry, logistics and transportation sector, as well as managerial experience in the food-and-beverage industry.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
Uber Freight
01.2022 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Maintained high client retention rate by providing exceptional customer service through meeting and exceeding customer KPIs, growing accounts YoY.
- Managed an ever growing & diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Worked cross-functionally with numerous teams both internally and externally to implement new processes improve customer operations.
Account Executive
Echo Global Logistics
02.2020 - 01.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective and consistent communication.
- Exceeded Customer KPIs through organized service monitoring and freight management.
Business Development Representative
G2
08.2019 - 12.2019
- Managed book of business with more than 1,000 products and conducted tailored outreach
- Prospected to uncover new contacts and engaged with C-Suite professionals via email, cold calling, and marketing automation software
- Developed and maintained special knowledge of company's solutions
- Developed and implemented effective time management techniques to coordinate and effectively schedule meetings with numerous account executives and multiple prospects
Retail Sales Consultant
AT&T
01.2014 - 08.2019
- Provided efficient and courteous one-on-one client service
- Generated tailored solutions unique to each client's needs based upon feedback
- Managed back-office responsibilities, including maintaining inventory of products and creating summary reports and balancing cash tills during daily closing process
- Initiated new compliance procedures leading to improved audit compliance
- Developed and maintained special knowledge of company's full portfolio of unique solutions
- Maintained special knowledge of company branding standards to deliver consistent, quality client experience
Head Bartender
Berlin Nightclub
03.2013 - 08.2019
- Oversaw the day-to-day operations of the bar, including inventory, stocking, and maintenance during business hours, ensuring a clean and efficient work environment
- Onboarded and trained new employees with bar's processes and procedures
- Executed proper bar opening and closing procedures, including money counting and balancing cash tills
Education
BS - Biology
Loyola University Chicago
Chicago, IL01.2010
Skills
- Microsoft Office (Word, Outlook, Excel, Powerpoint)
- Opus Point-of-Sale Systems
- Salesforce
- Marketing Automation Software (Hubspot)
- Group Communications Software (Teams, Slack)
- TMS programs
- Apple iOS
- Android OS
- Social Media Management
- Troubleshooting
- Multi-tasking
- Conflict Resolution
- Time Management
- Team Building
- Inventory Management
- Lead Generation
- Prospecting
- Targeted Outreach
- Cold Calling
- Schedule management
- Analytical thinking
- Client relations
Timeline
Senior Account Manager
Uber Freight
01.2022 - Current
Account Executive
Echo Global Logistics
02.2020 - 01.2022
Business Development Representative
G2
08.2019 - 12.2019
Retail Sales Consultant
AT&T
01.2014 - 08.2019
Head Bartender
Berlin Nightclub
03.2013 - 08.2019
BS - Biology
Loyola University Chicago
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