Roland Nicholson

· Supporting 15 clients for Division MSP services. · Monitoring critical servers, network devices, patching security vulnerabilities and general system administration using applications such as: Solar Winds, Splunk, and Citrix Desktop, Duo Security, Silverfort Authentication, OKTA, VMWare, Azure Administration, Active Directory, MS Exchange, Kaseya, Windows Server 2012,2016, and2019, Team Viewer, MS Teams, Putty (for remote management of network switches, routers) O365, SCCM, ServiceNow, Microsoft Authenticator, & Linux · Performing queries to retrieve data in SQL databases

· Managed Services Provider

· Provided technical support to internal business units and student/faculty staff regarding classroom software not performing properly.

· Troubleshooting network connectivity on LAN/WAN, WI-FI access points on school campus throughout the nation.

· Configuring Cisco/Juniper network switches & routers using protocols: EIGRP, MPLS, OSPF, VLAN, ACL, VTP

· Troubleshooting issues involving DNS, DHCP

· Worked with Cisco Nexus, Meraki, cloud managed network solutions.

• IT Network Consulting
• Server Administration Consulting
• Cloud Services Consulting

Monitored Cisco Meraki and Fortinet Firewalls with SolarWinds software at SDN broadcasting locations globally for FOX Filmed Entertainment.

• Ran daily batch jobs and corrected any errors encountered while running jobs.
• Provided network support to resolve issues like interface discards, faulty cables, CRC errors, and router hangs.
• Monitored and provided change management of ip routes, access control, port security on Cisco ISR Routers and Catalyst switches 38xx, 45xx, 65xx, Nexus, and cloud managed switch solutions.
• Monitoring tickets generated by application and system alerts in ServiceNow.

• Refreshed hardware and software (OS Windows Sever 2008, 2012, Windows 7,8, Hospital applications; Network Storage; Switches; Routers)
• Break/Fix Support; Responding to all tickets submitted through ticketing system within SLA policy.
• Active Directory; GPO Policy; NTFS Permission Administration.
• Imaging Workstations
• Installing Software onto workstations using SCCM

• Active Directory Administration (Disabling users, adding users, resetting passwords)
• AS/400 Administration
• Change Management
• Printer troubleshooting and configuration