Roland Taylor
McAlester,OK
Summary
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Flynn Restaurant Group
06.2019 - 02.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Area Manager
Flynn Restaurant Group
09.2018 - 05.2019
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Assisted Store Managers in preparing annual budget estimates for their respective locations.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Monitored and evaluated district performance to ensure goals were met.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Aligned procedures and protocols with changing business demands.
- Implemented new processes and procedures tactfully and passionately.
Restaurant Manager
NPC International/Pizza Hut
09.2011 - 08.2018
Education
Associates In Psychology -
EOSC
01.2009
Skills
- Business Development and planning
- Relationship building and staff development
- Order processing
- Goals and performance
- Order management and controlling costs
- Sales
- People development
- Customer satisfaction
- Operations Management
- Restaurant operations management
- Customer Engagement
- Staff Management
- Schedule Coordination
- Recruitment
- Conflict resolution techniques
- Employee Retention
- Complaint resolution
- Food Service Background
- Team Management
- Adaptable
- Staff Scheduling
- Proven sales record
- Customer service best practices
- Labor and food cost control
- Shift Management
- Customer-Oriented
- Stable work history
- Supervisory skills
Accomplishments
- 1 million dollar sales club for 2 years before promoting
- Top speed awards
- Top controllable profit awards
References
- Brian Reagan, Mcalester, OK, Reagan Auto, 9189165202
- Bobby Quier, Muskogee, OK, NPC International, bobby.quier@npcinternational.com, 9186380053
Hobbies and Interests
Management
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Restaurant Manager
Flynn Restaurant Group
06.2019 - 02.2024
Area Manager
Flynn Restaurant Group
09.2018 - 05.2019
Restaurant Manager
NPC International/Pizza Hut
09.2011 - 08.2018
Associates In Psychology -
EOSC