Roland Thompson
Loveland,Colorado
Summary
Hardworking employee enthusiastic about learning leadership field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Floor Sales Consultant / Mentor / Coordinator
CarMax
07.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
Professional Game Streaming
Self Employed
01.2020 - Current
- OBS Studio for streaming
- Graphics and highlight reels after games
- Davinci Resolve Video and Audio Editing
- Meta Advertising Platform to promote work
- Video Editing/Media: Shure Microphone, RodeCaster Pro II, Logitech & Canon Cameras
- Team Coordination: Practice Matches, Tournament Prep, Multiple communication platforms engaged for communications within
- Sponsorships/Payout discussions: % to players, coaches, team staff
- Social media: Posting videos & working with clients/companies; TikTok, Instagram, YouTube, Twitter/X
- Marketing - Meta Advertising Platform promoting work
- Social media and networking strategies to facilitate partnerships.
Diesel Mechanic
American Furniture Warehouse
02.2021 - 12.2021
- Meticulous vehicle repairs: removal/replacement of transmissions, engines, differentials, sensors, HVAC systems, and cooling systems in accordance with precise specifications
- Collaborated and coordinated services with partner companies to ensure comprehensive service and maintenance on vehicles.
- Utilized Document Control to maintain of all work performed ensuring standard operating procedures (SOP) were followed and communicated service history to relevant recipients.
- Managed parts inventory ensuring fleets of 100+ vehicles were consistently operational.
Line Technician
Quebedeaux Buick GMC
01.2020 - 12.2020
- Documented warranty claims in dealer database for records retention, including provision of issue narratives to clearly communicate cause for repair
- Completed inspection and subsequent vehicle repairs via instructions from All Data and Era Ignite.
- Maintained and organized workspace ensuring proper workflow daily
Maintenance Technician
Weld County Garage
07.2018 - 12.2019
- Daily coordinated with 3-person service staff providing full coverage for repairs and servicing
- Managed multiple invoices; assigning team members according to skill/expertise level and workload ensuring quick and quality service
- Regularly maintained and serviced shop equipment which ensured work was completed daily without issue
Tire Technician & Sale Associate
Sam’s Club
09.2016 - 07.2018
- Michelin Tire Technician Certification; multi-vehicle maintenance safety trainings completed
- Vehicle Maintenance including tire replacements/rotation/balancing, battery inspections and replacement, windshield wiper replacements, and headlight cleanings.
- Maintained showroom stock
- Product knowledge providing key information on all questions received.
Education
High School Diploma -
Thompson Valley High School
Loveland, CO05-2016
Skills
- Marketing
- Social Media
- Communication
- Problem-solving
- Streaming w/ editing
- Demonstrations
- Customer relationship management
- Objection handling
- Leads prospecting
- Product and service sales
- CRM proficiency
Accomplishments
- Achieved top customer satisfaction rating by completing iconic experience with accuracy and efficiency.
Timeline
Floor Sales Consultant / Mentor / Coordinator
CarMax
07.2024 - Current
Diesel Mechanic
American Furniture Warehouse
02.2021 - 12.2021
Professional Game Streaming
Self Employed
01.2020 - Current
Line Technician
Quebedeaux Buick GMC
01.2020 - 12.2020
Maintenance Technician
Weld County Garage
07.2018 - 12.2019
Tire Technician & Sale Associate
Sam’s Club
09.2016 - 07.2018
High School Diploma -
Thompson Valley High School