Rolanda Merriweather
Jacksonville,FL
Summary
Recognized by employees, superiors and peers for outstanding leadership skills, personal effectiveness, ability to train, lead and motivate a diverse workforce, and establish excellent rapport with clients.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs (Veterans Health Administrative)
Current
- Processes incoming patient secure messaging and coordinates with care team as appropriate
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.Manages patient systems to verify and validate accuracy and resolve issues
- Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure .Ensures correct and update insurance information is captured
- Assisted with the scheduling of patient appointments and follow-up visits. Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Verified patient insurance coverage for services rendered at the facility.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community) Determine enrollment eligibility benefits for veterans updating means financial schedule primary care dental, audiology cardiology, optometry ,radiology appointments schedule labs orders.
Mortgage Loan Heloc Processor
Digital Risk-Jacksonville, FL
Jacksonville, FL
01.2022 - 05.2023
- Receive, evaluate, and review HELOC applications and reports
- HELOC Processors obtain and verify necessary information and prepare documents for underwriting
- Calculates borrower's income review loan to value (LTV) debt-to-income ratios (DTI) based on acceptable agency practices
- Identify red flags clear fraud alerts, obtain documents to be reviewed for the application process vendor documents, title, appraisal, verification of employment, clear all conditions before sending file to underwriting for final review
- Conforming loans following all guidelines
- Responsible for HELOC Denied/Withdrawn Retention files
- Analyzes detailed financial and credit data; matches customer needs to an appropriate loan program and level of risk.Manage assigned pipeline of 50 to 75 meet daily,weekly and monthly goals work in a fast paced environment.Knowdgle of processing underwriting and closing procedures
- Prepared closing documents for approved loans according to company procedures.
- Managed a portfolio of loans from origination through post-closing activities.
Mortgage Loan Processor
Stearns Lending - September 2020-April-2021 to Guaranteed Rate-April 2021-November-2021
09.2020 - 11.2021
- Reviews files for completeness prior to submission to Underwriting
- Obtains documentation needed to clear conditions, if required Submits approved files to Closing Prioritizes workflow so loans close on time
- Communicates with title company, appraiser, and other vendors as required
- Provides excellent customer service to borrower, loan officer, vendors, and other interested parties
- Prepares and sends approval and denial letters
- Communicating effectively with underwriting and Mortgage Consultants to understand the financial situation of the borrower Calculating income and reviewing tax returns
- Working with Government (FHA, USDA, VA) and Conventional loans
- Processing both refinance and purchase loans.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Ordered appraisals and title services on behalf of borrowers when necessary.
Mortgage Loan Processor
Digital Risk - Jacksonville, FL
Jacksonville, FL
12.2019 - 07.2020
- Review file documentation and make sure all items needed are requested on each loan including the 1003, credit report, income and asset documentation, purchase agreement, title report review appraisal, etc
- Order and coordinate loan documents communicate with borrower's fellow employees and clients in a manner that shows sensitivity, tact, and professionalism
- To make an informed lending decision in compliance with polices and guidelines
- Reviews conditions submitted on loans from Account Managers or Processors and signs off the condition when appropriate
- Calculates borrower's income and debt-to-income ratios based on acceptable agency practices.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
Mortgage Loan Processor
Freedom Mortgage - Jacksonville, FL
Jacksonville, FL
09.2016 - 12.2019
- Process loans from application to closing including but not limited to
- Collecting and analyzing documents to submit to Underwriting for final approval communicating expectations, requirements and program details though established communication standards
- Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
- Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
- Verify conditions of approval which may include customer income/assets documentation
Mortgage Loss Mitigation LSR Processor III
Select Portfolio Servicing - Jacksonville, FL
Jacksonville, FL
06.2012 - 08.2016
- Work with borrowers, real estate agents, attorneys, agencies to determine workout options
- Including loan modifications, preforeclosure sales, deeds in lieu, repayment plans, and forbearance agreements tax returns credit reports
- Independently interpret and apply mortgage collection and servicing guidelines to the collection of delinquent mortgage loans.
Education
Coffe High School
Skills
- PC Skills *
- Microsoft Office*
- Word, Excel *
- Power Point*
- Spreadsheet* Access*
- Strong Analytical * Lotus 1-2-3 *
- LP&DU *
- MSP Mosaix Avaya and Latitude Dialer Systems *
- Excellent Verbal and Written Communication Skills,
- AUS IFulFill
- Select CE,
- Pacer, Orjin,
- Encompass lighthouse base ,
- FHA ,VA, CONV ,CFPB ,RESPA TILA Guidelines,
- FDCPA New Image*
- Reconciliation * Extremely Organized Written grammar spelling and punctuation,
- review all 4 major credit bureaus
- , skip tracing,
- Corelogic, ACAPS,HELOC,
- Medical Billing
- Customer Relationship Management (CRM)
References
References available upon request.
Timeline
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs (Veterans Health Administrative)
Current
Mortgage Loan Heloc Processor
Digital Risk-Jacksonville, FL
01.2022 - 05.2023
Mortgage Loan Processor
Stearns Lending - September 2020-April-2021 to Guaranteed Rate-April 2021-November-2021
09.2020 - 11.2021
Mortgage Loan Processor
Digital Risk - Jacksonville, FL
12.2019 - 07.2020
Mortgage Loan Processor
Freedom Mortgage - Jacksonville, FL
09.2016 - 12.2019
Mortgage Loss Mitigation LSR Processor III
Select Portfolio Servicing - Jacksonville, FL
06.2012 - 08.2016
Coffe High School
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