Rolanda Stinson-Smiley
Kent
Summary
Strategic program and change leader with a proven track record delivering large-scale transformation across technology, supply chain, retail, and public sector organizations. Adept at managing full program lifecycles while seamlessly integrating change strategies that align business goals with stakeholder needs. Known for driving adoption through thoughtful planning, executive engagement, and hands-on delivery of communications and training — especially in dynamic, cross-functional environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Engineering Program Manager
C2C One Creative Consultant, LLC
04.2022 - Current
- Lead cross-functional delivery of Apple Vision Pro initiatives for the Apple Online Store team, aligning program roadmaps with business expectations to support high-visibility product launches.
- Partner with internal stakeholders to prioritize technical platform modernization and customer journey enhancements, delivering seamless digital product launches globally.
- Embed change management strategies into customer journey and training programs; assessed change readiness and adoption risks through mock-user and business team testing.
- Enforce Agile and Scrum principles, facilitating retrospectives, sprint planning, and backlog grooming to optimize delivery.
- Spearheaded a major AWS cloud migration for internal personnel platforms and led the development and launch of the first internal live-streaming platform for global team collaboration.
- Drive key modernization efforts, including redesigning training platforms and IT Team homepages, and implementing program tracking for Apple Online Store product rollouts.
- Client: Apple Inc.
Independent Contract Consultant
C2C One Creative Consultant, LLC
06.2020 - 04.2022
- Led end-to-end change strategy for department-wide reorganization and tooling rollout within Microsoft's Cloud Supply Chain team.
- Applied ADKAR framework and Prosci metrics to track change readiness and adoption success across all phases of implementation.
- Partnered with program leads to embed change planning into the PMO structure, mitigating resistance and aligning transformation goals with business outcomes.
- Client: Microsoft Corp. / Remote
- Role: Senior Change Manager
Senior OCM & Program Management Consultant
Unify Consulting
03.2019 - 06.2020
- Led major enterprise agile and technical transformation initiatives for multinational corporations which include both program management and change management (OCM). Cross-collaboration with multiple delivery groups to ensure enterprise-wide engagement and adoption.
- Project: Major Modernization – IT Reimagined Client: Costco Corporation
- Guided the creation of an internal OCM function within Costco’s IT division, advising on analyst hiring, onboarding, and skill development.
- Designed and led full-cycle change strategies across Cloud, Automation, and Data Analytics programs, ensuring successful phase 1 adoption.
- Owned stakeholder communications, training development, and adoption planning to drive readiness across technical and business teams.
- Applied ADKAR-based assessments and KPIs to measure change effectiveness and inform iterative strategy improvements.
- Collaborated with PMO and delivery teams to embed consistent OCM practices and build change maturity within the enterprise.
- Project: Working Model Enterprise Transformation Client: T-Mobile
- Supported an enterprise-wide Agile transformation at T-Mobile by implementing new processes, roles, and tools that reshaped how internal and customer-facing projects move from concept to launch.
- Partnered with delivery teams and leadership to enable scaled Agile adoption across business units, aligning transformation goals with operational execution.
- Improved cross-functional project planning and prioritization, reducing cycle time by approx. 42% across multiple workstreams.
- Collaborated with data scientists to launch enterprise dashboards, increasing project transparency by 100% and improving traceability across delivery groups.
- Developed stakeholder engagement and change communication strategies to drive awareness, alignment, and buy-in at every level of the organization.
Program Management Consultant
SLALOM CONSULTING
10.2018 - 03.2019
- Led large cybersecurity program implementation for The Climate Corporation, a subsidiary of Bayer and agricultural technology startup company. Deliverables include, creating work breakdown structures (WBS), project plans, project cost estimates, technology and resource recommendations, status reports and executive presentations.
- Managed 12 projects within the cybersecurity program with broad scope, ambiguity, and high degree of difficulty, resulting in establishing governance, best practices, and compliance with federal security regulations while reducing threats.
- Created an all-up project plan in SmartSheet combining all 12 projects and incorporated critical activities to ensure compliance with ISO 27001 regulations, resulting in tracking on-time with minimal slippage.
- Created responsibility assignment matrix (RACI) and work plan to effectively communicate lines of authority, escalation paths, and rules of engagement for each working group.
- Client: The Climate Corp.
Senior Change Manager / Project Manager Consultant
LIBERUM LLC
06.2017 - 11.2018
- Led the successful implementation of a $4M enterprise Business Management System for a statewide agency, managing a cross-functional team of 30+ analysts, SMEs, and technical specialists, including 9 team leads across business, financial, and technical domains.
- Developed and executed both the project management plan and the change management plans, including phased timelines, deliverables, and resource alignment across all teams.
- Led hands-on development and delivery of training and communications aligned to key project milestones; created user-friendly training materials and facilitated live sessions to ensure end-user adoption.
- Designed and deployed a comprehensive communications plan to engage stakeholders and prepare users for system transitions, minimizing disruption and increasing adoption rates.
- Implemented time-saving applications to reduce counselor manual data entry by 40%, significantly improving case management efficiency.
- Automated 100% of the agency’s federal reporting process, increasing data accuracy and improving the precision of federal funding allocations.
- Migrated all agency data to Microsoft Azure Government Cloud, enabling secure off-site storage and enhancing system reliability.
- Delivered the project $500K under budget and one month ahead of schedule through meticulous planning, risk management, and team coordination.
- Client: WA State Department of Services for the Blind
Project Manager Consultant
Rose International
10.2016 - 06.2017
- Led large national enterprise projects for state government agencies, implementing COTS and SaaS solutions, under contract with Alliance Enterprises, a software company, specializing in technology solutions for vocational rehabilitation (VR) agencies. Projects delivered led to long-term revenue growth for state agencies.
- Successfully co-managed and delivered two state-wide implementations for Vermont and Georgia.
- Developed business requirements documentation (BRD) for New Jersey and Arkansas projects, resulting in a reduction in vendor and system costs by nearly $2M combined.
- Simultaneously managed 5 multiple software migrations and expansions with budgets ranging from $10K to $3.5M.
- Managed and delivered two expansion projects for Colorado Dept of VRS and implemented automated services that helped Counselors to reduce manual work requirements.
- Client: Alliance Enterprises
Education
Master of Science - Information Systems Management, Project Management
Keller Graduate School of Mgmt
Irving, TX06.2017
Bachelor of Arts - Digital Media Technology, Graphic Design
Columbia College Chicago
Chicago, IL05.2007
Skills
- Capabilities:
- Program Lifecycle Management
- Project Management
- Enterprise Transformation
- Organizational Change Mgmt (OCM)
- Training Development & Facilitation
- Strategic Planning & Communication
- Stakeholder Alignment
- Business Readiness
- Cross-Functional Team Leadership
- Risk & Issue Management
- Tools and Frameworks:
- Prosci / ADKAR
- Lean Six Sigma
Certification
- PMP, Project Management Institute (2016)
- Prosci Change Practitioner (2017)
- Certified Scrum Master, Scrum Alliance (2018)
- Certified Product Owner, Scrum Alliance (2020)
Timeline
Senior Engineering Program Manager
C2C One Creative Consultant, LLC
04.2022 - Current
Independent Contract Consultant
C2C One Creative Consultant, LLC
06.2020 - 04.2022
Senior OCM & Program Management Consultant
Unify Consulting
03.2019 - 06.2020
Program Management Consultant
SLALOM CONSULTING
10.2018 - 03.2019
Senior Change Manager / Project Manager Consultant
LIBERUM LLC
06.2017 - 11.2018
Project Manager Consultant
Rose International
10.2016 - 06.2017
Bachelor of Arts - Digital Media Technology, Graphic Design
Columbia College Chicago
Master of Science - Information Systems Management, Project Management
Keller Graduate School of Mgmt
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