OPERATIONS ANALYST
Rolande Benjamin-Brice
Caritas Communities
Stoughton,WI
2
Languages
12
years of professional experience
Versatile operations and property management professional with a background spanning data analysis, administrative support, tenant relations, and customer service. Advanced from Assistant Property Manager to Operations Analyst at Caritas Communities, building on experience coordinating property operations, maintaining accurate records, and resolving day-to-day challenges. Combines analytical thinking with clear communication and practical problem-solving to help teams understand performance, improve workflows, and make informed decisions. Fluent in French and Haitian Creole, with experience supporting customers across housing, rental services, retail, and hospitality
Work History
OPERATIONS ANALYST
3 Years 2 Months- Analyze operational, financial, and customer data to identify trends, performance gaps, and opportunities for improvement.
- Develop spreadsheets, reports, and dashboards that give management a clear view of operational performance.
- Monitor key performance indicators, including productivity, costs, delays, and customer satisfaction, and communicate concerns to relevant teams.
- Review existing workflows and recommend practical changes to improve efficiency and resource use.
- Investigate recurring operational issues, identify underlying causes, and help teams implement solutions.
- Translate findings into clear recommendations to support staffing, budgeting, and operational decisions.
ASSISTANT PROPERTY MANAGER
10 Months- Supported daily property management operations, balancing tenant needs with administrative and maintenance priorities.
- Managed leasing applications and supporting documentation, maintaining organized and accurate tenant records.
- Tracked compliance requirements and maintained documentation for property management activities.
- Coordinated inspections, maintenance requests, and lease execution to support ongoing property operations.
- Assisted with rent and subsidy processing while maintaining accurate supporting records.
- Progressed to the Operations Analyst position within Caritas Communities in September 2023.
RENTAL SALES AGENT / CUSTOMER REPRESENTATIVE
1 Year 1 Month- Maintained rental agreement files and updated records to reflect extensions and expected vehicle return dates.
- Contacted customers regarding overdue vehicles, confirmed return plans, and processed rental extensions.
- Handled incoming calls, answered product and rental questions, and directed inquiries to appropriate personnel.
- Addressed customer concerns and resolved service issues through clear communication and practical problem-solving.
- Reviewed customer feedback to identify recurring concerns and areas requiring attention.
- Supported rental administration by keeping customer communications and agreement information current.
RENTAL SALES AGENT / CUSTOMER REPRESENTATIVE
1 Year 10 Months- Updated rental agreements and maintained organized files to support daily rental operations.
- Followed up on overdue vehicles, verified expected return dates, and processed extensions.
- Explained available products and services to help customers understand their rental options.
- Responded to telephone inquiries and routed messages to the appropriate team members.
- Resolved customer questions and complaints while maintaining courteous, professional service.
- Reviewed customer feedback and communicated service concerns requiring further attention.
AIRCRAFT CLEANER
1 Year 4 Months- Cleaned aircraft cabins, cockpits, and lavatories to prepare interior spaces for passenger and crew use.
- Wiped tray tables and windows and removed waste from seat pockets and trash receptacles.
- Restocked lavatory supplies and replenished seat-pocket materials.
- Maintained the cleanliness and presentation of assigned aircraft interiors through thorough attention to detail.
- Supported aircraft safety by identifying and reporting suspicious items encountered during cleaning.
SALES ASSOCIATE
5 Months- Welcomed customers and helped them select merchandise based on their preferences and needs.
- Explained product features and store benefits to support informed purchasing decisions.
- Used product recommendations and upselling techniques to support store sales goals.
- Built customer relationships through attentive service and personalized assistance.
- Created appealing merchandise displays and maintained organized product presentation.
- Assisted with inventory, replenished stock, and maintained a clean sales floor.
CASHIER / HOSTESS
1 Year 11 Months- Welcomed guests, coordinated seating, and provided attentive service throughout their visits.
- Presented menus, explained specials, and answered questions about available food options.
- Operated the cash register, processed payments, and handled takeout orders.
- Checked food quality and presentation before serving guests.
- Addressed customer questions and complaints and coordinated with coworkers to resolve concerns.
- Communicated with restaurant staff to support guest service and order handling.
Education
High School Diploma
Pharmacy Technician
No Degree
Skills
Operations Analysis and Administrative Support
Data Analysis and Trend Identification
Microsoft Excel and Spreadsheet Management
Report Preparation and Dashboard Development
Key Performance Indicator Tracking
Process Review and Workflow Improvement
Root Cause Analysis and Problem-Solving
Property Management Support
Tenant Relations and Customer Service
Leasing Applications and Documentation
Compliance Tracking and Record Maintenance
Rent and Subsidy Processing Support
Maintenance and Inspection Coordination
Customer Concern and Complaint Resolution
Rental Agreement Administration
Telephone Communication and Inquiry Management
Team Collaboration and Information Sharing
Task Prioritization and Time Management
Attention to Detail and Data Accuracy
Sales
Upselling
and Product Knowledge
Inventory Support and Stock Replenishment
Cash Handling and Payment Processing
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
OPERATIONS ANALYST
Caritas Communities
09.2023 - CurrentRead More
ASSISTANT PROPERTY MANAGER
Caritas Communities
11.2022 - 09.2023Read More
RENTAL SALES AGENT / CUSTOMER REPRESENTATIVE
Avis Budget Group
10.2021 - 11.2022Read More
RENTAL SALES AGENT / CUSTOMER REPRESENTATIVE
DTG Enterprises, Inc.
05.2018 - 03.2020Read More
AIRCRAFT CLEANER
Airway Services Inc
01.2017 - 05.2018Read More
SALES ASSOCIATE
Sunglass Hut
08.2016 - 01.2017Read More
CASHIER / HOSTESS
Duchess Restaurant
09.2014 - 08.2016Read More
Access Career Institute
Pharmacy Technician
Read More
Central High School
High School Diploma
Read More
Housatonic Community College
No Degree
Read More