Rolando Abreu
Pecos,TX
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
Work History
Manager's Assistant
Wendy's
Cape Coral, Florida
01.2025 - Current
- Assisted management in coordinating daily operations and staff schedules.lCommunicated customer feedback to improve service quality and menu offerings.Managed inventory levels and ensured proper stock replenishment processes.
- Communicated customer feedback to improve service quality and menu offerings.
- Managed inventory levels and ensured proper stock replenishment processes.
- Organized training sessions for new team members on company policies.
- Conducted routine checks to maintain cleanliness and organization of dining areas.
- Facilitated communication between front-line staff and management for smooth operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Almacenero
Latin america grill
Miami, Florida
01.2023 - 12.2024
- Executed daily responsibilities with precision and efficiency
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager
Wendy's
Miami, Florida
01.2024 - 11.2024
- Supervised daily operations and ensured compliance with food safety standards.
- Trained team members on customer service techniques and operational procedures.
- Managed inventory levels and ordered supplies to maintain efficient operations.
- Implemented scheduling practices to optimize staff coverage during peak hours.
- Resolved customer complaints promptly and maintained a positive dining experience.
- Monitored kitchen workflow to ensure timely food preparation and delivery.
- Collaborated with upper management on promotional initiatives and store events.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Informatica - Computacion
Jose Marti
Cuba07-2015
Skills
- Inventory management
- Staff training
- Operational coordination
- Customer service
- Problem resolution
- Customer relationship management
- Equipment maintenance
- Service quality improvement
- Vehicle cleaning
- Team leadership
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Manager's Assistant
Wendy's
01.2025 - Current
Manager
Wendy's
01.2024 - 11.2024
Almacenero
Latin america grill
01.2023 - 12.2024
Informatica - Computacion
Jose Marti