ROLANDO AQUEZADA
Union City,NJ
Summary
Customer service representative with 12 years of experience in specializing in outstanding customer service and a client-focused approach even in challenging situations. Proven ability to resolve conflicts effectively while ensuring client satisfaction. Recognized for exceptional communication skills and high typing accuracy, contributing to efficient operations and positive customer interactions. Committed to fostering strong relationships and enhancing overall service quality.
Overview
19
19
years of professional experience
Work History
CUSTOMER SERVICE
CONTINUUM
03.2025 - 08.2025
- As customer service rep. my responsibilities were to keep customer satisfied to comply with the company’s goal to create a bond with the customer not just read the script in a robotic way, but to bridge customer’s need beyond expectations.
GRAPHIC DESIGNER
FREE LANCE
09.2006 - 03.2013
- As Graphic Designer my responsibilities were to create logos, brochures and many others to represent a brand or product to innovate with new ideas that carries the content that’s needed to advertise such. in the process there are challenges that requires for you to think out side the box, resourceful to complete the task required to comply work in the creative process.
Education
High School Diploma -
Colombina, High School
Santo Domingo, Rd09-2006
Associate of Applied Science - Graphic Designer
Centu
Santo Domingo, Rd02-2007
Skills
- Adherence to high customer service standards
- Customer service background
- Customer service delivery
- Customer service in spanish / English
- Graphic Designer for over 5 years
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE
CONTINUUM
03.2025 - 08.2025
GRAPHIC DESIGNER
FREE LANCE
09.2006 - 03.2013
High School Diploma -
Colombina, High School
Associate of Applied Science - Graphic Designer
Centu