Rolando Jardin
Royal Oak,MI
Summary
Business professional with experience in health insurance and mortgages, specializing in full-cycle sales, relationship building, account management and high-volume client engagement. Proven ability to drive revenue, simplify complex concepts, and deliver results through strong communication and a client-first approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ancillary Sales Executive, Small Business Group Health
Nationwide Insurance
Farmington Hills, MI
07.2022 - 02.2026
- Built and managed relationships with 1,200+ insurance brokers across the Midwest and East Coast, driving ancillary group health sales (dental, vision, life, and disability)
- Prospected daily through high-volume outbound calling (2-3 hours/day), generating new broker partnerships and expanding existing accounts
- Managed the full sales cycle: prospecting, quoting, enrollment, implementation, and post-sale support
- Partnered with brokers to present solutions to business owners and HR teams, clearly communicating value and ROI of benefit offerings
- Designed customized ancillary benefit packages to meet small business goals, enhancing employee retention and cost control
- Managed ongoing relationships with brokers and clients to ensure effective benefits administration, fostering repeat business and long-term retention
- Simplified complex insurance concepts into clear, actionable insights for clients and employees
- Produced and delivered over 2,500 ancillary benefit plans, supporting consistent high-volume sales activity
Oysterman
Hazel's
Birmingham, MI
09.2021 - 06.2022
- Managed and elevated the raw bar program by recommending food and drink pairings, enhancing guest experience, and building a loyal repeat customer base
- Shucked 250,000+ oysters, demonstrating exceptional speed, precision, and consistency in a high-volume fast paced environment
- Collaborated closely with front-of-house and kitchen staff to ensure efficient, high-quality service during peak hours
- Recognized by guests for delivering top-tier product quality and presentation, contributing to strong customer satisfaction and repeat business
- Developed expertise in flavor profiling and customer interaction, effectively engaging guests and driving sales through product knowledge
Mortgage Banker
Rocket Mortgage
Detroit, MI
01.2021 - 08.2021
- Originated $4.5M+ in mortgage volume within 120 days (excluding initial training period), demonstrating rapid ramp-up and strong sales performance
- Delivered high-touch client service by setting clear expectations and guiding borrowers through complex financial decisions with transparency and confidence
- Coordinated real estate transactions with realtors, listing agents, buyers, and sellers, ensuring smooth communication across all parties
- Managed end-to-end support in For Sale By Owner (FSBO) transactions, assisting clients with purchase agreements, negotiations, and property/tax research
- Maintained 6+ hours of daily phone engagement, developing strong communication skills across diverse client profiles nationwide
- Navigated emotionally driven conversations by identifying client needs vs. objections, using tone, pacing, and messaging to build trust and close deals
- Earned federal mortgage licensing and additional licenses across 13 states, enabling multi-state client support
- Handled high-volume client interactions (thousands of conversations) while maintaining detailed records and personalized client relationships
Oysterman
Hazel's
Birmingham, MI
08.2019 - 12.2020
- Managed and elevated the raw bar program by recommending food and drink pairings, enhancing guest experience, and building a loyal repeat customer base
- Shucked 250,000+ oysters, demonstrating exceptional speed, precision, and consistency in a high-volume fast paced environment
- Collaborated closely with front-of-house and kitchen staff to ensure efficient, high-quality service during peak hours
- Recognized by guests for delivering top-tier product quality and presentation, contributing to strong customer satisfaction and repeat business
- Developed expertise in flavor profiling and customer interaction, effectively engaging guests and driving sales through product knowledge
Customer Engagement Associate
Birmingham Roast
Birmingham, MI
02.2019 - 08.2019
- Built and maintained a loyal customer base through consistent, high-volume daily interactions
- Introduced new customers to the brand, driving repeat business and increasing foot traffic
- Developed strong product knowledge and personalized service, creating a reliable customer experience
- Operated in a performance-based, tip-driven environment, consistently delivering results through service quality
Co-Founder
Forested North
01.2016 - 12.2018
- Co-founded and operated a clothing brand, managing production, sourcing, and direct-to-consumer sales
- Built and maintained in-house printing operations, ensuring product quality and cost efficiency
- Expanded sales across 9 states through online channels and grassroots marketing efforts
- Organized and executed a successful pop-up retail event, selling out full inventory in a single day
- Partnered with the National Forest Foundation, donating a portion of profits and contributing to 300+ trees planted
- Conducted vendor outreach and market research to refine production processes and improve product consistency
Education
Diploma -
Wylie E. Groves High School
Beverly Hills, MI01-2018
Skills
- Client Relations
- Regulatory Compliance
- Process Management
- Data analysis
- Microsoft Office
- Problem Solving
- Teamwork
- Communication
Certification
Life and Health Insurance, Currently licensed
Timeline
Ancillary Sales Executive, Small Business Group Health
Nationwide Insurance
07.2022 - 02.2026
Oysterman
Hazel's
09.2021 - 06.2022
Mortgage Banker
Rocket Mortgage
01.2021 - 08.2021
Oysterman
Hazel's
08.2019 - 12.2020
Customer Engagement Associate
Birmingham Roast
02.2019 - 08.2019
Co-Founder
Forested North
01.2016 - 12.2018
Diploma -
Wylie E. Groves High School