Rolando Castillo Jr
Brownsville
Summary
Dynamic and dedicated professional with experience at Southwest Key Programs, skilled in active listening and customer service. Proven ability to create safe environments and facilitate family reunifications. Adept at problem-solving and time management, ensuring high-quality outcomes in fast-paced settings. Committed to enhancing client satisfaction and team collaboration.
Overview
11
11
years of professional experience
Work History
Youth Care Worker
Southwest Key Programs
08.2022 - 03.2025
- Facilitate safe environments for clients while providing necessary assistance during reunification process with family or sponsor.
Flooring Sales Associate
Lowe’s Home Improvement
05.2022 - 06.2022
- Assisted customers in locating and purchasing desired tile or carpets for home improvement projects
Cart Pusher/ Curbside Associate
Wal-Mart
01.2017 - 03.2022
- As a Wal-Mart cart pusher, I provided excellent customer service, and ensured that shopping carts were always available. Working as a curbside shopper, I had many tasks to perform. I would go shopping for the customers and make sure that the merchandise I gathered for them was acceptable and of high quality. Secondly, I would separate their orders according to the time they choose for pickup, and once upon arrival, I would greet them, confirm their order, and load their groceries into their vehicle.
Cook
Whataburger
08.2016 - 01.2017
- Grilled hamburgers while ensuring meat quality met high standards for customers
Cook
McDonalds
02.2014 - 03.2016
- Cooked burgers and fries to meet high quality standards for customers.
Maintained cleanliness by sweeping, mopping, and cleaning used dishes.
Ensured product quality consistently met established standards for customer satisfaction.
Education
Associate degree - General Studies
Texas Southmost College
Brownsville, TX12-2024
High School Diploma -
Rivera Early College High School
Brownsville, TX08-2017
Skills
- Microsoft Office applications
- Active listening
- Customer service
- Problem solving
- Leadership
- Interpersonal skills
- Time management
- Communication
Timeline
Youth Care Worker
Southwest Key Programs
08.2022 - 03.2025
Flooring Sales Associate
Lowe’s Home Improvement
05.2022 - 06.2022
Cart Pusher/ Curbside Associate
Wal-Mart
01.2017 - 03.2022
Cook
Whataburger
08.2016 - 01.2017
Cook
McDonalds
02.2014 - 03.2016
Associate degree - General Studies
Texas Southmost College
High School Diploma -
Rivera Early College High School
Similar Profiles
Athalia GonzalezAthalia Gonzalez
Assistant Lead Case Manager at Southwest Key Programs: Casa El PresidenteAssistant Lead Case Manager at Southwest Key Programs: Casa El Presidente
Salma Anais CarmonaSalma Anais Carmona
Youth Care Worker (40 Hrs. a Wk) at Southwest Key Programs- Casa RioYouth Care Worker (40 Hrs. a Wk) at Southwest Key Programs- Casa Rio
NIDIAN OROZCONIDIAN OROZCO
Human Resource Generalist II/ Interim HR Manager at Southwest Key ProgramsHuman Resource Generalist II/ Interim HR Manager at Southwest Key Programs
Manti Arany OrtizManti Arany Ortiz
Teacher at Southwest Key Programs-Casa El PresidenteTeacher at Southwest Key Programs-Casa El Presidente
Ithzel GallegosIthzel Gallegos
Customer Service Representative at Teleperformance USA (Remote)Customer Service Representative at Teleperformance USA (Remote)