Rolando Fausto
Berwyn,IL
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
9
9
years of professional experience
Work History
Business Office Specialist
Bristol Hospice
Des Plaines, IL
05.2023 - 01.2024
- Organized and maintained filing systems for business documents, records, and reports.
- Operated office equipment, such as copy machine, scanner and printer.
- Answered phone and routed calls to appropriate team members.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Created spreadsheets using Microsoft Excel to track sales revenue and expenses for management review.
IVR Field Support
Healthcare Plus
Chicago, IL
08.2022 - 04.2023
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Pulled and organized requested documentation.
Data
Koch Foods
Franklin Park, IL
05.2022 - 07.2022
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Pulled patient records and transferred information to appropriate parties.
Workforce Specialist
Easter Seals
Chicago, IL
03.2022 - 06.2022
- Created workforce planning and development models for quarterly scheduling and processes.
- Developed new-hire training materials regarding all attendance and schedule matters.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
Sales Representative
State Farm Mutual Automobile Insurance Company
Oak Park, IL
07.2020 - 04.2021
- Created successful strategies to develop and expand customer sales.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
Sales Representative
Primerica Life Insurance Agents
Lombard, IL
07.2020 - 04.2021
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Forklift Operator/Material Handler
Gemco Roofing Suppt
Bellwood, IL
08.2019 - 07.2020
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Packaged, labeled and tagged goods before transfer.
Forklift Operator/Material Handler
ABC Supply Co
Niles, IL
02.2018 - 08.2019
- Maintained yard appearance, keeping ground clean and clear.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Inspected lifts before use to prevent damage to goods.
- Transported material to correct locations and documented inventory changes.
- Checked shipments for damaged or incorrect items.
- Reported safety and quality issues to management.
Marketing Intern
Chicago Marketing Inc
Lombard, IL
08.2018 - 01.2019
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Summarized data to present results and recommendations to management.
Inventory Specialist
Advance Auto Parts
Melrose Park, IL
11.2016 - 08.2018
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Performed inventory cycle counting and identified discrepancies.
- Entered information into system to update status reports.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Inspected incoming materials for damage.
Line Cook/Prep Cook
Potillo's Hot Dogs, LLC
Forest Park, IL
01.2015 - 10.2016
- Everything from being a cook, to washing dishes, to handing out the food and cashiering.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Helped train and develop new talent.
Sales Associate
Discovery Clothing
Berwyn, IL
11.2015 - 01.2016
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
Education
AA - Accounting
Morton College
12-2024
High School Diploma -
Morton High School
Berwyn, IL05.2016
Skills
- Microsoft Office
- Data Review
- Time Management
- Attention to Detail
- Product Management and Pricing
- Inside and Outside Sales
- Relationship Selling
- Sales Closing
- Shipping and Receiving
- Warehouse Operations
- Forklift Certified
- Customer Satisfaction
- Business Administration
- Experience in Leadership
References
References available upon request.
Timeline
Business Office Specialist
Bristol Hospice
05.2023 - 01.2024
IVR Field Support
Healthcare Plus
08.2022 - 04.2023
Data
Koch Foods
05.2022 - 07.2022
Workforce Specialist
Easter Seals
03.2022 - 06.2022
Sales Representative
State Farm Mutual Automobile Insurance Company
07.2020 - 04.2021
Sales Representative
Primerica Life Insurance Agents
07.2020 - 04.2021
Forklift Operator/Material Handler
Gemco Roofing Suppt
08.2019 - 07.2020
Marketing Intern
Chicago Marketing Inc
08.2018 - 01.2019
Forklift Operator/Material Handler
ABC Supply Co
02.2018 - 08.2019
Inventory Specialist
Advance Auto Parts
11.2016 - 08.2018
Sales Associate
Discovery Clothing
11.2015 - 01.2016
Line Cook/Prep Cook
Potillo's Hot Dogs, LLC
01.2015 - 10.2016
AA - Accounting
Morton College
High School Diploma -
Morton High School
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