Octavia Derrow
Houston,TX
Summary
Business professional with robust background in office management and administrative support. Known for delivering impactful results through effective project coordination and process improvements. Highly reliable team player who adapts to changing needs and ensures seamless office operations. Demonstrated expertise in utilizing organizational and problem-solving skills to enhance office productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Office Specialist
Texas International Endoscopy Center
06.2023 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Used accounting software to reconcile accounts and track income.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted with regulatory issues such as compliance.
- Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
- Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
Surgery Scheduler/ Office Coordinator
HCA Physician Services Group
02.2015 - 10.2023
- Checked patients in and out and collected payments.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for 10 doctor offices .
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Prepped operating rooms and booked necessary equipment and supplies.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Intake Specialist
Brightstar Care Friendswood
01.2015 - 07.2019
- Interviews patients and completes admissions paperwork
- Verifies patient insurance coverage and benefits
- Schedules appointments for consultations and other healthcare services
- Answers phones and completes associated clerical tasks
- Creates and maintains patient records.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Attended case reviews and provided feedback on client progress.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Facilitated client access to supportive services such as housing and job placement.
- Built relationships with community agencies for timely service referrals.
- Coordinated multidisciplinary teams to facilitate and deliver necessary client services.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Medical Administrative Specialist
Divine Body Contouring
05.2011 - 12.2015
- Administrative tasks for office, therapist, and clients
- Manage clients records and handle payrolls and billings or budgets when necessary
- Schedule clients & Call leads from referrals
- Ordering medical and office supplies
- Develop and implement office policies and procedures
- Assist with massages & Create content
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administrative Assistant
Clearlake Specialties
09.2010 - 12.2015
- Coordinate all incoming referrals for 30 doctors and 12 specialty practices
- Trained lead all specialties receptionist/ front desk personnel .Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Responsibilities were create incoming and outcoming referrals, request and verify insurances and authorizations for office visits and procedures, medications, imaging and surgeries
- Duties also include answering and return all voicemails and messages, create distribute medical records and home health orders
- Operate office equipment, such as EMR systems, and use Microsoft Office or other software applications to prepare reports, invoices, medical paperwork, letters, case histories, or medical records
- Operate telephone switchboard and lead and train 3-5 phone operators
- Perform various clerical or administrative functions
- I have experience in Primary care, Pulmonary
- Infectious Disease, Endocrine, Neurology and Audiology experience
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor's - Health Administration
Texas Southern University
Diploma -
Willowridge High School
Skills
- Medical Records
- Medical Billing
- Insurance Verification /Prior Authorization (5 years)
- EMR
- Microsoft Excel, Outlook, Word, Powerpoint
- Medical Scheduling -office visits / surgery
- EClinicalWorks/ EPIC
- CPT Coding
- HIPAA/ OSHA
- Quality Assurance
- Anatomy Knowledge
- Leadership
- Organizational skills
- EHR systems expertise
Certification
CPR Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Business Office Specialist
Texas International Endoscopy Center
06.2023 - Current
Surgery Scheduler/ Office Coordinator
HCA Physician Services Group
02.2015 - 10.2023
Intake Specialist
Brightstar Care Friendswood
01.2015 - 07.2019
Medical Administrative Specialist
Divine Body Contouring
05.2011 - 12.2015
Administrative Assistant
Clearlake Specialties
09.2010 - 12.2015
Diploma -
Willowridge High School
Bachelor's - Health Administration
Texas Southern University
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