Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolando Gonzalez

Houston,TX

Summary

Dedicated customer service representative with strong skills in active listening, data entry, and payment processing. Proven ability to enhance service quality and customer satisfaction.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any entry level position.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Spic & Span Maid Cleaning Service
Houston, TX
01.2023 - Current
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Assisted in scheduling cleaning appointments, optimizing team workflow and resource allocation.
  • Conducted follow-up calls to ensure service quality, gathering feedback for continuous improvement initiatives.
  • Managed customer accounts, maintaining accurate records and facilitating timely communication regarding services.
  • Processed payroll for multiple employee groups, ensuring timely and accurate disbursements.

Education

Associate of Science - Engineering

San Jancinto College
Houston, TX
05-2028

High School Diploma -

Clear Brook High School
Friendwood, TX
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Microsoft Office Suite
  • Filing

Timeline

Customer Service Representative

Spic & Span Maid Cleaning Service
01.2023 - Current

Associate of Science - Engineering

San Jancinto College

High School Diploma -

Clear Brook High School