Rolando Lozano
McKinney,TX
Summary
Bilingual service oriented professional with 25 years of experience in Sales and Client Services, dedicated to achieving and exceeding sales targets while establish excellent customer service. Excellent verbal and interpersonal skills. Work well as individual producer or team member. develop positive rapport with people at all levels of responsibility.. Bilingual English and Spanish (Read, Write and Speak).
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
33
33
years of professional experience
Work History
General Manager/ Finance Director
Overstock Vehicles Dallas
Lewisville, TX
08.2024 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Review the structure of deals in accordance with lender and dealership guidelines
- Assure all deals are books out accurately. Never misrepresents equipment.
- Performs credit interview, prepares credit application when needed.
- Review deals that are declined and work with Sales Department to “put dead deals together”.
- Maintains confidentiality of customer information.
- Generate new lenders and maintain good lender relations.
Finance Director
NGFF Automotive
McKinney, TX
08.2023 - 08.2024
- Knowledgeable in state regulations regarding finance and the Fair Credit Reporting Act.
- Review the structure of deals in accordance with lender and dealership guidelines.
- Performs credit interview, prepares credit application when needed.
- Review deals that are declined and work with Sales Department to “put dead deals together”.
- Assure all deals are books out accurately.
- Maintains confidentiality of customer information.
- Generate new lenders and maintain good lender relation
SALES MANAGER
TOYOTA OF IRVING/ OTTOBOT MOTORS
Irving, TX
01.2011 - 01.2022
- Establish relationships with prospective buyers through prospecting referrals, internet inquiries and previous client base to exceed personal and company sales goals
- Extensive product knowledge training to ensure client inquiries are satisfied
- Provide financing options through direct contact with lender
- Receive payments and obtain credit authorizations
- Troubleshoot and resolve client concerns and needs daily
- Develop and maintain client communication tracking system
- Purchased auto inventory from auto auctions
- Directed the reconditioning of purchased vehicles for resale
SALES MANAGER
VALERO MOTORS
Grand Prairie, TX
01.2008 - 01.2011
- Purchased auto inventory from auto auctions and wholesalers
- Directed the reconditioning of purchased vehicles for resale
- Created innovative promotional marketing strategies
- Hired, trained and supervised sales consultants
- Final approval on all sales
- Organized sales leads from various sources such as phone and internet
- Identified buyers and maintained good relations with existing customers
SALES ASSOCIATE
PAT LOBB TOYOTA
McKinney, TX
01.2007 - 01.2008
- Converted prospective buyers to clients and maximized revenue
- Consistently exceeded sales quota
- Provided auto finance consulting to customers
- Built and maintained positive client relationships resulting in referral sales
- Maintained strong knowledge base of all new and pre-owned vehicle makes and models
- Successful follow up on sales leads from a variety of sources
SALES ASSOCIATE
EL DORADO MOTORS
McKinney, TX
01.2005 - 01.2007
- Converted prospective buyers to clients and maximized revenue
- Consistently exceeded sales quota
- Provided auto finance consulting to customers
- Built and maintained positive client relationships resulting in referral sales
- Maintained strong knowledge base of all new and pre-owned vehicle makes and models
- Successful follow up on sales leads from a variety of sources
SALES ASSOCIATE
TOYOTA OF IRVING
Irving, TX
01.2000 - 01.2005
- Converted prospective buyers to clients and maximized revenue
- Consistently exceeded sales quota
- Provided auto finance consulting to customers
- Built and maintained positive client relationships resulting in referral sales
- Maintained strong knowledge base of all new and pre-owned vehicle makes and models
- Successful follow up on sales leads from a variety of sources
CLIENT SERVICE REPRESENTATIVE
LSG SKY CHEFS
Dallas, TX
01.1999 - 01.2000
- Serviced and maintained excellent relationships with key account personnel
- Ensured equipment inventory was taken in a timely and accurate manner
- Participated in customer evaluations and distributed evaluation feedback to department managers
- Monitored and ensure compliance with all airline accounts safety expectations
- Documented and maintained flight attendant comment and delay database
- Supervised catering distribution to assigned airlines
OFFICE MANAGER
PLASTERMEX
Monterrey, Mexico
01.1992 - 01.1998
- Point of purchase team manager
- Administered HR support including department personnel
- Staffing, insurance, and payroll
- Coordinated and prioritized employee schedules
- Responsible for bookkeeping payroll, daily transactions, inventory and bank statements
Education
Associate of Science - Accounting
Universidad del Norte
01.1993
Skills
- Leadership and team building
- Effective leader
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Training and development
- Goal setting
- Employee scheduling
- Vendor relationships
- Bilingual
- Proficient in Dealertrack and Route One
Cellular
214-274-4601
Timeline
General Manager/ Finance Director
Overstock Vehicles Dallas
08.2024 - 03.2025
Finance Director
NGFF Automotive
08.2023 - 08.2024
SALES MANAGER
TOYOTA OF IRVING/ OTTOBOT MOTORS
01.2011 - 01.2022
SALES MANAGER
VALERO MOTORS
01.2008 - 01.2011
SALES ASSOCIATE
PAT LOBB TOYOTA
01.2007 - 01.2008
SALES ASSOCIATE
EL DORADO MOTORS
01.2005 - 01.2007
SALES ASSOCIATE
TOYOTA OF IRVING
01.2000 - 01.2005
CLIENT SERVICE REPRESENTATIVE
LSG SKY CHEFS
01.1999 - 01.2000
OFFICE MANAGER
PLASTERMEX
01.1992 - 01.1998
Associate of Science - Accounting
Universidad del Norte