Rolando Muñoz
Houston,TX
Summary
Operations manager and security professional with experience supervising field patrols and managing office administration. Drives security compliance through scheduling, training, and incident reporting. Leads large teams to maintain safe, organized operations and supports client relations.
Overview
23
23
years of professional experience
Work History
Commissioned Officer Reg. #4682
DSI Security
Houston, TX
01.2004 - Current
Operations Manager
DSI Security
Houston, TX
06.2020 - 07.2023
- Directed security operations for 6,000+ hours, managing field team to ensure safety and compliance.
- Oversaw site security compliance and staff scheduling while enhancing client relations and training processes.
- Oversaw security operations for client sites under DSI Security service standards.
- Scheduled officers and managed daily coverage for assigned posts.
- Enforced post orders, site procedures, and uniform compliance.
Operations Manager
Allied Universal
Houston, TX
10.2019 - 06.2020
- Streamlined security operations over 4,500 hours, enforcing strict tactical standards to enhance operational integrity.
- Managed administrative workflows for payroll, incident reporting, and activity tracking to ensure compliance and accuracy.
- Directed daily security operations for DSI Security client sites and teams.
- Coordinated officer schedules, post orders, and shift coverage across assignments.
- Monitored incident reports, logs, and site documentation for compliance.
Field Supervisor
Point 2 Point Global Security
Houston, TX
10.2013 - 10.2019
- Supervised 3,000 hours of active field patrols (foot, bike, vehicle) to ensure safety and security.
- Conducted threat assessments and responded to high-priority incidents while training personnel in effective loss prevention strategies.
- Supervised field security officers across client sites for Point 2 Point Global Security.
- Reviewed post orders and site procedures for field assignments.
- Scheduled guard coverage for daily security operations.
Armed officer
Ranger Security
Houston, TX
06.2010 - 10.2013
- Patrolled apartment complexes to enhance resident safety and deter potential threats. / Apartment complexes
- Conducted foot and bike patrols, deterring criminal activity and fostering community trust.
- Monitored safety and law enforcement protocols, ensuring compliance and promoting a secure environment.
Armed officer
Blackhawk security $ Owens Security
01.2008 - 01.2010
- Coordinated security events at apartments and construction sites to ensure safety and compliance.
- Executed safety and law enforcement protocols to maintain secure environments.
- Patrolled Ranger Security sites with armed vigilance and constant awareness.
- Monitored access points, screening visitors, badges, and deliveries.
- Responded to alarms, emergencies, and suspicious activity with urgency.
Unarmed officer
Initial Security
01.2004 - 01.2008
- High rise buildings
- Monitored access points and verified visitor credentials at Initial Security sites
- Patrolled client properties and observed suspicious activity during assigned shifts
- Recorded incidents and maintained detailed security logs for supervisors
Education
Associates of Applied Science - Criminal Justice
Kaplan University
01-2012
High School Diploma -
Lamar High School
06-2003
Skills
- Security operations
- Field operations management
- Tactical surveillance
- Threat assessment
- Loss prevention
- Emergency response
- Incident reporting
- Patrol supervision
- Compliance reporting
Professional Summary
- Bilingual in fluent Spanish and English
- Languages: Bilingual (Fluent Spanish / Fluent English)
Timeline
Operations Manager
DSI Security
06.2020 - 07.2023
Operations Manager
Allied Universal
10.2019 - 06.2020
Field Supervisor
Point 2 Point Global Security
10.2013 - 10.2019
Armed officer
Ranger Security
06.2010 - 10.2013
Armed officer
Blackhawk security $ Owens Security
01.2008 - 01.2010
Commissioned Officer Reg. #4682
DSI Security
01.2004 - Current
Unarmed officer
Initial Security
01.2004 - 01.2008
Associates of Applied Science - Criminal Justice
Kaplan University
High School Diploma -
Lamar High School