Rolando Steele
Arlington,TX
Summary
WAREHOUSE MANAGEMENT | STAFF LEADERSHIP & TRAINING | STRATEGIC PLANNING PROFESSIONAL SUMMARY Warehouse manager that is self-motivated, collaborative, and dedicated leader with the proven ability to manage multiple priorities, implement effective operational procedures and ensure the safety of all staff. Dynamic professional who has a thorough understanding of warehouse protocols, can cultivate an inclusive and welcoming environment, and manage inventory to ensure company success. Proven success providing leadership to teams of 30+.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Selector IV
McLane Company
Fort Worth, TX
05.2021 - Current
- Fulfills customer orders for full-case products by pulling cases from warehouse storage slots; Reads and scans labels to identify slot location, product description, and quantity required for each order
- Pulls correct quantities of full-case items and lift onto pallet or cart; Transports selected cases to designated dock area using power equipment; Works safely to prevent injury to people and damage to products
- Consistently maintained picking rate of 100 pieces per hour with 95% pick accuracy rate.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Warehouse Supervisor
UPS
Arlington, TX
01.2021 - Current
- Manages department resources to ensure maximum output, accuracy, will maintaining 99.95% customer satisfaction rate
- Established and promotes positive, team-oriented work environment emphasizing employee involvement, pro-active communication, and continual improvement on all levels
- Implements employee personal development plans as required to ensure continuing professional growth
- Provides skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development
- Advocates for employees to ensure needs are addressed; Operates in full compliance with department, station, corporate and OSHA requirements
- Adhered to industry best practices for warehousing, material handling and documentation
Package Handler
UPS
Arlington, TX
12.2019 - 01.2021
- Maintained integrity of shipments during loading, unloading, and packaging of products; Demonstrate quality training to help peers fully understand and quickly learn procedures
- Complied with company health and safety regulations to ensure safe working environment, Control
- Performed in fast-paced warehouse environment that consist of lifting and lowering packages up to 150 pounds; Processed handle and load 500 outbound shipments per hour set for across country travel
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency
Assistant Store Manager
Kroger
Arlington, TX
01.2018 - 11.2020
- Improved customer satisfaction over 75% by providing front end staff with skills and techniques; Managed team of 150+ associates to increase store ID sales to more than 40% gain
- Built positive relationships through staff development and associate recognition; Demonstrated strong critical thinking skills with ability to exercise mature judgment
- Improved team’s skill levels and increased product knowledge through continuing education; Responsible for all aspects of team management including budget, scheduling, and measuring/coaching performance
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Customer Account Representative
GM Financial Services
Arlington, TX
01.2015 - 01.2018
- Collected 100+ delinquent accounts weekly, with consistent production rate of 95%; Reduced delinquency rate of over 70% in assigned accounts
- Assisted in improving collection rate to over 90% overall; Ensured compliance with all state and federal laws and Fair Debt Collection Act
- Evaluated each account to determine best course of action for resolving delinquency
- Collaborated directly with dealers to troubleshoot and resolve problems on pending contracts, resulting in increased closure rate, and decreased delinquency rate
Education
Bachelor of Arts - Business Management
Jackson State University
Jackson, MS05.2010
Associate of Science - Business Administration
Holmes Community College
Goodman, MS05.2007
Skills
- Order Fulfillment
- Inventory Management and Planning
- Adaptable and Flexible
- Staff Management
- Strategic planning
- Corporate Logistics
- Problem Solving
- Customer Service
- Warehouse Safety
- Recruiting and Interviewing
- Staff Training
- Shipping Procedures
Certification
- Certified Forklift operator, Mclane Company - 7months
- Electric Pallet Jack License - 3 years
Timeline
Warehouse Selector IV
McLane Company
05.2021 - Current
Warehouse Supervisor
UPS
01.2021 - Current
Package Handler
UPS
12.2019 - 01.2021
Assistant Store Manager
Kroger
01.2018 - 11.2020
Customer Account Representative
GM Financial Services
01.2015 - 01.2018
Bachelor of Arts - Business Management
Jackson State University
Associate of Science - Business Administration
Holmes Community College