Rolando Suarez
Hollwood,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Supervisor
Utility Trailer
01.2017 - 03.2024
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Increased revenue through upselling of additional services and products during customer interactions.
- Handled customer inquiries and suggestions courteously and professionally.
Welder/Welding Fabricator
Marine Max Yacht Service
03.2006 - 01.2008
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
Tractor Trailer Mechanic
Wabash National Trailer Center
03.1996 - 03.2006
- Provided mentorship to junior mechanics, fostering a supportive work environment that promoted growth and learning.
- Diagnosed complex malfunctions using advanced diagnostic tools, leading to quicker resolutions and minimal delays.
- Performed comprehensive evaluations of damaged vehicles to determine course of action needed for optimal repair results.
- Contributed to a positive workplace culture by consistently maintaining a professional demeanor when interacting with colleagues or clients.
- Stayed current with evolving regulatory requirements related to commercial vehicle operation standards, ensuring full compliance in all maintenance and repairs.
- Delivered high-quality workmanship while adhering to strict deadlines for vehicle completion times during peak seasons.
- Collaborated with other mechanics to troubleshoot particularly challenging cases, resulting in successful repairs.
- Managed inventory of tools, equipment, and spare parts to ensure consistent availability for required jobs.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
Education
High School Diploma -
Cuba
CubaSkills
- Technical knowledge
- Complaint Handling
- Task Delegation
- Bilingual
- Policy Enforcement
- Management experience
Certification
CDL Class A Driver
Master Mechanic
Timeline
Service Supervisor
Utility Trailer
01.2017 - 03.2024
Welder/Welding Fabricator
Marine Max Yacht Service
03.2006 - 01.2008
Tractor Trailer Mechanic
Wabash National Trailer Center
03.1996 - 03.2006
High School Diploma -
Cuba