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Rolando Villegas
San Juan,TX
Summary
Operations-focused business owner and team leader with 20+ years of experience managing staff, customer relations, logistics, production operations, and quality control. Proven ability to lead teams, oversee daily operations, solve problems under pressure, and maintain high service standards. Experienced in training employees, managing workflows, and building strong customer relationships in fast-paced environments.
Overview
37
37
years of professional experience
Work History
Founder & Operations Manager | Graphic Designer
Signature Custom Works
San Juan, TX
01.2020 - Current
- Own and operate an active custom products business selling engraved, printed, and personalized products through online sales channels.
- Design product artwork, prepare files for production, and produce custom orders using laser engraving and print equipment.
- Manage product listings, descriptions, photos, customer messages, order fulfillment, packaging, and shipping.
- Use design and production software to create accurate, production-ready files.
- Maintain quality standards for personalized products and customer-facing finished goods.
Owner /Production Manager, Client Services
Xpress Printing and Embroidery
Edinburg, TX
02.2008 - 11.2020
- Managed daily operations, ensuring timely production and delivery of printing and embroidery services.
- Oversaw quality control processes to maintain high standards in final products.
- Developed and implemented effective inventory management systems for materials and supplies.
- Trained and mentored staff in operational procedures and best practices.
- Founded and operated a custom printing and embroidery business for approximately 12 years.
- Grew business from 1 embroidery machine to multi-equipment production operation to include automatic screen printing, laser engravers, a four-head embroidery machine, and a single-head embroidery machine.
- Managed a team of 4 employees and oversaw daily production, customer service, order flow, quality control, and problem resolution.
- Trained employees on production methods, equipment use, job expectations, and quality standards.
- Handled customer communication, artwork questions, job issues, quotes, deadlines, and finished-product expectations.
- Produced and managed work involving signs, embroidery, screen printing, laser engraving, apparel, promotional products, and custom orders.
- Troubleshot equipment, production, scheduling, and customer-service problems and resolved them professionally.
- Developed and expanded business operations leading to successful sale.
Founder & Operations Supervisor
Creative Concrete Designs
McAllen, TX
08.2000 - 11.2008
- Founded and operated a decorative concrete business for approximately 8 years.
- Learned the decorative concrete trade from the ground up and trained employees in the craft.
- Managed three employees and oversaw projects, customer communication, jobsite work, and quality control.
- Handled business operations including sales, scheduling, estimating, customer service, and problem resolution.
- Successful founded, scaled, and later sold the business.
Owner / Operator
Galaxy Vending
McAllen, TX
05.1995 - 02.1998
- Started a coin-operated vending machine business with 1 machine and expanded to 10 machines within approximately 2 years.
- Searched for and secured business locations to place vending machines and grow the route.
- Managed machine placement, servicing, maintenance, restocking, collections, and customer/location relationships.
- Built and operated profitable business for approximately 3 years before completing business sale.
Airport Radar Maintenance Technician
USAF
Berlin, Germany
07.1989 - 07.1993
- Served in the United States Air Force and completed radar training in Biloxi, Mississippi.
- Trained in airport radar systems and technical maintenance.
- Responsible for maintaining and repairing radar equipment when systems went down.
- Performed technical troubleshooting, maintenance, and repair duties in a mission-critical environment.
- Developed discipline, reliability, technical problem-solving skills, and accountability through military service.
Education
High School Diploma -
Pasco High School
Pasco05-1989
Skills
- Team Leader & Staff Training
- Operations Management
- Customer Service & Client Relations
- Scheduling & Workflow Coordination
- Quality Control
- Conflict Resolution
- Problem Solving
- Inventory & Supply Management
- Production Operations
- Verbal & Written Communication
- Project Coordination
- Time Management
Languages
Spanish
Native or Bilingual
Software
Photoshop
CorelDraw
Canva
Timeline
Founder & Operations Manager | Graphic Designer
Signature Custom Works
01.2020 - Current
Owner /Production Manager, Client Services
Xpress Printing and Embroidery
02.2008 - 11.2020
Founder & Operations Supervisor
Creative Concrete Designs
08.2000 - 11.2008
Owner / Operator
Galaxy Vending
05.1995 - 02.1998
Airport Radar Maintenance Technician
USAF
07.1989 - 07.1993
High School Diploma -
Pasco High School