Rolando Jr Aponte Vélez
Southern Pines,Puerto Rico
Summary
To obtain a challenging position that allows me to contribute with my skills and achieve company goals.
Overview
9
9
years of professional experience
Work History
Salesperson
IC Security & Control Solutions
Canovanas, PR
07.2016 - 2024
- Source and develop client referrals.
- Develop and maintain a customer database.
- Schedule sales activities.
- Close sales and follow up with clients.
Contact representative, Accounts Management
Internal Revenue Service (IRS)
10.2010 - 06.2015
- Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.
- Complete contacts i.e. conduct personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, and provide full explanations to specifics inquiries.
- Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.
- Elicit sensitive, personal and financial information.
- Make determination and use sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.
- Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.
- Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.
- Adjusting accounts and reaching installments agreements in order for the taxpayer meet his tax obligations.
- Conducting team workshops and presentations.
- Diana Carmona (Manager) Tel. 787-622-8766
Retail/Customer Service Commission Associate
JC Penney
10.2009 - 10.2010
- Achieve sales goals.
- Exceed customer service expectations.
- Inventory management.
- Veronica Marti (Supervisor) Tel. 787-688-2709
Loss Control Officer
Guardsmark LLC
08.2006 - 09.2009
- Control and verification of traffic from employees, deliveries and visitors.
- Monitor CCTV.
- Secure perimeter and inside buildings.
- Inspections for safety hazards and report as appropriate.
- Write daily reports.
- Javier Reynosa (Supervisor)
Education
Bachelor of Arts - Criminal Justice
Universidad Interamericana de Puerto Rico Recinto Metropolitano
San Juan, PR01.2007
Skills
- Computer:
- Advance Microsoft Office (Word, Excel, Power Point), Internet Explorer, Peachtree
- Communications:
- Fully Bilingual (Spanish and English)
PERSONAL FACTS
Cooperative, responsible, and willing to succeed always.
Timeline
Salesperson
IC Security & Control Solutions
07.2016 - 2024
Contact representative, Accounts Management
Internal Revenue Service (IRS)
10.2010 - 06.2015
Retail/Customer Service Commission Associate
JC Penney
10.2009 - 10.2010
Loss Control Officer
Guardsmark LLC
08.2006 - 09.2009
Bachelor of Arts - Criminal Justice
Universidad Interamericana de Puerto Rico Recinto Metropolitano