Rolando Nazim Rosada Diaz
Miami,FL
Summary
A highly motivated individual with experience in customer service, efficient cash handling, and smooth operations. Able to provide an increase in customer satisfaction, assurance in reliability, and profound quality of the service being provided. Strong work ethics and flexibility to new environments, while being competent and capable of learning new skills on demand. Consistent in the pursuit of improvement, and en route for experiential growth in the field.
Overview
4
4
years of professional experience
Work History
Sales Representative
Vivint
Miami, FL
03.2026 - Current
- Developed customer relationships through effective communication and product knowledge.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed customer inquiries and provided timely follow-up for service satisfaction.
Beach Attendant
Boucher Brothers
Miami, FL
10.2025 - 03.2026
- Greeted beach visitors and answered questions about the beach and surrounding area.
- Provided excellent customer service, addressing guest inquiries and concerns.
- Provided customer service support to address patron complaints or requests promptly.
- Built relationships with members and guests and created a welcoming and warm environment that promoted future visits.
Game Room Attendant
Chuck E Cheese
Miami, FL
04.2025 - 10.2025
- Provided exceptional customer service by resolving inquiries and issues promptly.
- Trained new staff on operational procedures and customer service standards.
Cashier
Publix
Miami, FL
06.2022 - 04.2025
- Handled cash, credit, and debit transactions accurately while ensuring security.
- Operated cash register and processed customer transactions efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
Education
MBA - Accounting And Finance
Florida International University
Miami, FL04-2030
High School Diploma -
John A. Ferguson Senior High
Miami06-2025
Skills
- Customer relationship management
- Effective communication
- Time management
- Team leadership
- Financial analysis
- Data interpretation
- Cash management
- ID verification
- Empathy and patience
Languages
- English
- Spanish
Accomplishments
Forbes Certified @ Fontainebleau Miami Beach
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Representative
Vivint
03.2026 - Current
Beach Attendant
Boucher Brothers
10.2025 - 03.2026
Game Room Attendant
Chuck E Cheese
04.2025 - 10.2025
Cashier
Publix
06.2022 - 04.2025
MBA - Accounting And Finance
Florida International University
High School Diploma -
John A. Ferguson Senior High