Roleezza Saintaude
Delray Beach,FL
Summary
Proven team leader at McDonald’s, adept in enhancing customer satisfaction and managing high-volume shifts with an efficient work ethic and exceptional complaint handling skills. Demonstrated success in maintaining cleanliness and fostering a welcoming environment at Michaels Arts and Crafts, showcasing a blend of hard organizational skills and soft skills in patience and empathy.
Overview
2
2
years of professional experience
Work History
Front Counter Crew Member
McDonald’s
09.2023 - Current
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
Cashier Team Lead
McDonald’s
09.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Sales Floor Associate
Michaels Arts and Crafts
01.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Bagger
Publix
03.2023 - 06.2024
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FLSkills
- Cleanliness and hygiene
- Complaint handling
- Efficient work ethic
- Patience and empathy
Languages
English
Full Professional
Creole
Full Professional
Timeline
Sales Floor Associate
Michaels Arts and Crafts
01.2024 - 12.2024
Front Counter Crew Member
McDonald’s
09.2023 - Current
Cashier Team Lead
McDonald’s
09.2023 - Current
Bagger
Publix
03.2023 - 06.2024
High School Diploma -
Boynton Beach Community High School