Rolin Salmon
Summary
Dependable and disciplined professional with experience in security operations and customer service, skilled in maintaining safety, enforcing policies, and managing high-stress public interactions. Demonstrated ability to remain alert, composed, and professional while handling conflict, emergencies, and routine operations. Strong communication, situational awareness, and teamwork skills with a clear respect for chain of command and structured environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Amazon- Via Top Tier Staffing
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate updates and consistent service delivery.
- Collaborated with team members to streamline processes, enhancing overall efficiency.
- Utilized CRM software to track interactions and maintain detailed records of customer engagements.
Front Desk Receptionist
Top Tier Staffing
05.2023 - 09.2023
- Handled visitor inquiries and provided information about services offered, enhancing guest experience.
- Maintained cleanliness and organization of reception area, contributing to a professional environment.
- Assisted in managing office supplies inventory, ensuring timely restocking for operational needs.
- Collaborated with team members to improve front desk operations and enhance workflow efficiency.
Front Desk Receptionist
JW Marriott- Via Student Exchange Program
05.2022 - 09.2022
- Greeted and assisted guests, providing exceptional customer service and support.
- Managed multi-line phone systems, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendars for staff members, ensuring optimal time management.
- Processed incoming and outgoing mail, maintaining organization of correspondence and documentation.
Security Officer
Top Tier Staffing
01.2021 - 09.2021
- Monitored premises to ensure safety and security compliance.
- Conducted routine patrols to identify potential hazards or suspicious activities.
- Assisted in the implementation of security protocols and emergency procedures.
- Responded promptly to incidents and reported findings to supervisors.
Education
Bachelor of Science - Dental Lab Tech
University of Technology
Kingston, Jamaica11-2025
Skills
- Situational awareness
- Threat detection
- Access control
- Identity verification
- Conflict resolution
- De-escalation
- Problem solving
- Operational awareness
- Training compliance
Accomplishments
Passed U.S. Army physical fitness standards, demonstrating physical readiness and discipline.
Timeline
Customer Service Representative
Amazon- Via Top Tier Staffing
10.2025 - Current
Front Desk Receptionist
Top Tier Staffing
05.2023 - 09.2023
Front Desk Receptionist
JW Marriott- Via Student Exchange Program
05.2022 - 09.2022
Security Officer
Top Tier Staffing
01.2021 - 09.2021
Bachelor of Science - Dental Lab Tech
University of Technology