Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Ideker

Sioux Falls,SD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

DIRECTV
10.2019 - 06.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved system efficiency by diagnosing and resolving technical issues promptly.

Casino Attendant/Bartender

Diamond Jims
07.2014 - 08.2019
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
  • Provided excellent guest experiences through effective front-line service, addressing questions and concerns in a timely manner.
  • Memorized multiple drink orders at once to be as efficient as possible.

Education

High School Diploma -

Custer County District High School
Miles City, MT
05.2012

Skills

  • Situational Awareness
  • Up-selling techniques
  • Exceptional communication
  • Dependability
  • Customer service expertise
  • Quick Learner
  • Efficient work habits
  • Customer relationship development
  • Teamwork and Collaboration
  • Organization
  • Complaint resolution
  • Call center experience

Timeline

Customer Service Representative

DIRECTV
10.2019 - 06.2023

Casino Attendant/Bartender

Diamond Jims
07.2014 - 08.2019

High School Diploma -

Custer County District High School
Thomas Ideker