Thomas Ideker
Sioux Falls,SD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
DIRECTV
10.2019 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved system efficiency by diagnosing and resolving technical issues promptly.
Casino Attendant/Bartender
Diamond Jims
07.2014 - 08.2019
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
- Provided excellent guest experiences through effective front-line service, addressing questions and concerns in a timely manner.
- Memorized multiple drink orders at once to be as efficient as possible.
Education
High School Diploma -
Custer County District High School
Miles City, MT05.2012
Skills
- Situational Awareness
- Up-selling techniques
- Exceptional communication
- Dependability
- Customer service expertise
- Quick Learner
- Efficient work habits
- Customer relationship development
- Teamwork and Collaboration
- Organization
- Complaint resolution
- Call center experience
Timeline
Customer Service Representative
DIRECTV
10.2019 - 06.2023
Casino Attendant/Bartender
Diamond Jims
07.2014 - 08.2019
High School Diploma -
Custer County District High School
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