Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lashon Stewart

Cleveland,OH

Summary

Motivated Crew Trainer with a strong focus on teamwork and collaboration. Experienced in training new team members and developing effective training strategies. Committed to fostering a positive work environment that drives customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Home Depot
Cleveland, OH
08.2024 - 02.2026
  • Assisted customers with product inquiries and purchase decisions, enhancing overall satisfaction.
  • Resolved customer issues efficiently through effective communication and problem-solving skills.
  • Maintained knowledge of promotions, products, and services to provide tailored recommendations.
  • Handled returns and exchanges professionally, reinforcing customer trust and loyalty.

Crew Trainer

McDonald's
Cleveland, OH
06.2023 - 07.2025
  • Trained new crew members on operational procedures and customer service standards.
  • Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.

Customer Service Representative

Snp Data Llc
Cleveland, OH
05.2018 - 05.2022
  • Processed transactions accurately using point-of-sale systems to ensure smooth operations.
  • Educated customers on product features and benefits to foster informed purchasing choices.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Shaw High School
Cleveland, OH
05-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Hazard identification
  • Adaptive problem solving
  • Physical fitness
  • Situational awareness
  • Stress tolerance
  • Environmental awareness
  • Detail orientation
  • Forklift operation
  • Forklift operator certification
  • General laborer
  • Teamwork and collaboration
  • Safety awareness
  • Reach truck operation
  • Loading and unloading
  • Workplace cleanliness
  • Order picking

Timeline

Customer Service Representative

Home Depot
08.2024 - 02.2026

Crew Trainer

McDonald's
06.2023 - 07.2025

Customer Service Representative

Snp Data Llc
05.2018 - 05.2022

High School Diploma -

Shaw High School
Lashon Stewart