Rolita Taylor
Belvedere,SC
Summary
I am a successful role model and leader, with well over 30 years of excellent customer service skills, I wish to continue my education and grow as an employee, my goals are achieved through hard work, dedication, loyalty, trust and honesty and a insatiable thirst for knowledge
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Customer Service Specialist
Walgreens
Clearwater, SC
10.2012 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Verified accuracy of medication labels before they were dispensed to customers.
LIT (light Industrial Technician)
Union Agener
Augusta, GA
09.2019 - 02.2024
- Operate and maintain equipment and complete all required documentation under FDA and cGMP specifications
- Perform routine cleaning and sanitization of controlled environment areas including but not limited to the clean room, perform housekeeping to keep the area clean and free of hazards and audit ready at all times
- Managed IPC (in process checks) for release of regulated FDA product via syringes
- Operate in a safe and compliant manner follow all applicable safety and quality SOP's operate varies pharmaceutical grade equipment, performing in a team based environment, willing to participate in team activities, and to serve in a leadership role
Education
Pharmacy Technology
Virginia College
Augusta, GASkills
- Able to handle change and additional tasks productively as assigned, team oriented able to adjust to a swing shift schedual
- Over 30 years of excellent customer service internal and external
- Resolving Customer Issues
- Resolving Complaints
- Quality Assurance Standards
- Good manufacturing Practices
Certification
- PTCB Certified, active
- South Carolina State Certified, active
- Aseptic Clean Room Certified
Awards
- President’s List Honors
- Dean’s List Honors
- Perfect Attendance Honors
- Employee of the month
References
References available upon request.
Timeline
LIT (light Industrial Technician)
Union Agener
09.2019 - 02.2024
Pharmacy Technician/Customer Service Specialist
Walgreens
10.2012 - Current
Pharmacy Technology
Virginia College
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