Rollande Greyson
CT
Summary
Innovative and focused professional with extensive experience in project and change management. Demonstrated ability to consistently achieve project objectives within the scope and schedule. Skilled in identifying, strategizing, and resolving workflow inefficiencies to improve policies and procedures. Proficient in developing and documenting end-to-end process life cycles, standard operating procedures, and training manuals. Possess a deep understanding of enterprise resource planning across multiple business processes. Proven leadership skills with a track record of building strong relationships with executives, management, campus faculty and partners, students, stakeholders, and customers. Over 10 years of experience in business management, successfully working with teams to foster collaboration and a growth mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager/Consultant
Northeastern University
11.2023 - Current
- Principal Project Manager on: Cloud Center of Excellence project implementing cloud-related best practices, guidelines, and governance policies
- Unifying Banner and Workday applications project was delivered in the cloud to coalesce student administration, financials, HCM, student financial services, payroll, grants, and analytics
- Semester Conversion and Data Simplification project impacting all university functional systems, term and course levels, course coding and catalog, student financial services, student and faculty portals/hubs, and student databases
- Implementing Workday augmentations to accommodate the upgraded academic calendar formatting from quarters to semesters
- Date Loss Prevention and Business Continuity, reducing overall risks and ensuring operational resumption after outages or disruption
- Global Campus Systems enhances the enrollment systems and process for international students, coding, and billing
- Overseeing, managing, and establishing communication cadence with SLTs, management, ITS teams, and vendors/partners
- Responsible for project status reporting, documentation, requirements, identifying risks, change requests, quality assurance/testing, and presentation with SLT, Steering Committees, and Stakeholders
- Collaborating with management to guide teams through organizational and process transitions utilizing the Prosci ADKAR model.
Project Manager/Consultant
Yale University - TEKsystems, Inc.
06.2021 - 11.2023
- Led a warehouse management project with a budget of 1M, identifying internal and external benchmarks to analyze performance and process discrepancies and establish best practices for operations
- Commenced a Warehouse Management system (WMS) for inventory data controls, asset tracking, security/access, and space management
- A key contributor to an office building space consolidation project, creating hybrid workstations and scheduling processes for 400 employees
- Project Manager for the university’s events with budgets over 500K, collaborating with campus partners, production and talent agencies, campus and city police departments for security staffing, and city officials for street closures, permits, and parking controls
- Database management for creating, distributing, and administrating guest lists/invitations for VIP donors, advisory board members, faculty, staff, alumni, students, and elite performers
- Produced, executed, and reconciled budgets for events and projects over 500K
- Project team lead for upgrading and expanding Yale University’s Student Advising website
- Obtained, implemented, and collaborated with Deans to establish a web-based student advising scheduling platform for faculty, staff, and graduates.
Project Manager/Consultant
Yale University - TEKsystems, Inc.
- Directed an extensive project to equalize medical and supplemental benefits for a population of 2K Postdoctoral and Postgraduate Fellows
- Initiated an analysis of salary contributions and benefits for postdoctoral and postgraduate fellows
- Collaborated with peer universities and third-party vendors for comparable postdoctoral healthcare rates and best practices
- Assured compliance with the newly instated State of Connecticut’s Paid Family Medical Leave Plan (PFML)
- Collaborated with Human Resources and Graduate Financial Aid to implement accounting allocations into Workday and BANNER
- Implemented and introduced the new PFML plan to staff, faculty, and students through clear and direct communications, process, application training, and the impacts of the PFML plan, and launched a personal and automated support system
- Executed the analysis of departmental workflow efficiencies, policy and process improvements, data storage upgrades, and transitions from integrated legacy systems with innovative systems processes.
Project Manager, Senior Data Analyst, and Senior Supervisor
The Cigna Group - Cigna Healthcare
02.2016 - 06.2021
- Managed business functional requirements and Network Data Movers (NDM) testing in legacy mainframes and web-based product development of over 500K records
- Launched a Master Data Management (MDM) project as the Subject Matter Expert (SME) of a mainframe system to ensure the uniformity and accuracy of the enterprise's official shared master data assets
- A key contributor collaborating with KPMG on a multi-department 1099 Tax Reporting Project, resulting in direct cost savings and avoided penalties equaling 3M dollars
- Assisted in developing and accessing an interactive customer relationship management (CRM) system, resulting in improvements of 88%
- Oversaw end-to-end development and testing of key reporting systems for several enterprises, reducing data integrity risk by 92%
- Collaborated with business and network operations management to streamline a manual and automated IRS tax validation process
- Results: errors decreased by 30%, with an annual cost savings of over 1M dollars.
Education
Bachelor of Science - Business Management
Manchester Community College
Manchester, CT05.2026
Skills
- Project Management
- Change Management
- Advanced problem solving
- Cross-Functional Collaboration
- Project planning and development
- Conflict Management
- Data Analysis
- Documentation And Reporting
- Work Planning and Prioritization
- Presentations
- Requirements Gathering
- Relationship Building
Skillsets
MS Office Suite, Adobe, Teams, Banner, Slate, ServiceNow, Workday, SharePoint, Miro, Jira/Atlassian, MS Project, Salesforce, SharePoint, Qualtrics, Skype, Webex, and Visio, Communications – Written/Oral, Critical Thinking, Planning, Teamwork/Collaboration, Organizational, and Attention to Detail
Professional Development
- PMI - Project Management Professional - PMP, 10/01/24
Certification
- Certified Change Management Practitioner - CCMP, Prosci, Oct. 2023
Timeline
Project Manager/Consultant
Northeastern University
11.2023 - Current
Project Manager/Consultant
Yale University - TEKsystems, Inc.
06.2021 - 11.2023
Project Manager, Senior Data Analyst, and Senior Supervisor
The Cigna Group - Cigna Healthcare
02.2016 - 06.2021
Project Manager/Consultant
Yale University - TEKsystems, Inc.
Bachelor of Science - Business Management
Manchester Community College
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