Rolle Ngongang Biepe
Student
Columbia,MD
Summary
A student currently working towards degree in Biology. Adept at prepping resources, equipment and materials for research. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Crew member
Chipotle Restaurant
Columbia, MD
05.2020 - 08.2022
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Front Desk Guest Service Representative
Extended Stay America
Columbia, MD
12.2022 - Current
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Student Research Assistant
University of Maryland Eastern Shore, UMES
Princess Anne, MD
02.2020 - 05.2020
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Collaborated with other researchers to develop successful research strategies.
- Collected research data through experimentation, surveys and leading focus groups.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Performed statistical, qualitative, and quantitative analysis.
- Maintained and calibrated various types of lab equipment.
- Conducted tests on equipment and instruments for quality.
Education
Bachelor of Science - Biology
University of Maryland Eastern Shore
Princess Anne, MD 08.2018 - 05.2023
Skills
Specimen and sample preparation
Inventory and supply management
Lab safety
Time management
Problem-solving skills
Multitasking Abilities
Certification
Certified Research Staff, CITI Program
Timeline
Certified Research Staff, CITI Program
02-2023
Certified Biosafety Training, CITI Program
02-2023
Front Desk Guest Service Representative
Extended Stay America
12.2022 - Current
Crew member
Chipotle Restaurant
05.2020 - 08.2022
Student Research Assistant
University of Maryland Eastern Shore, UMES
02.2020 - 05.2020
Bachelor of Science - Biology
University of Maryland Eastern Shore
08.2018 - 05.2023