Rolle Ngongang Biepe
Student
Columbia,MD
Summary
A student currently working towards degree in Biology. Adept at prepping resources, equipment and materials for research. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Crew member
Chipotle Restaurant
Columbia, MD
05.2020 - 08.2022
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Front Desk Guest Service Representative
Extended Stay America
Columbia, MD
12.2022 - Current
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Student Research Assistant
University of Maryland Eastern Shore, UMES
Princess Anne, MD
02.2020 - 05.2020
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Collaborated with other researchers to develop successful research strategies.
- Collected research data through experimentation, surveys and leading focus groups.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Performed statistical, qualitative, and quantitative analysis.
- Maintained and calibrated various types of lab equipment.
- Conducted tests on equipment and instruments for quality.
Education
Bachelor of Science - Biology
University of Maryland Eastern Shore
Princess Anne, MD 08.2018 - 05.2023
Skills
Specimen and sample preparation
Certification
Certified Research Staff, CITI Program
Timeline
Certified Research Staff, CITI Program
02-2023
Certified Biosafety Training, CITI Program
02-2023
Front Desk Guest Service Representative
Extended Stay America
12.2022 - Current
Crew member
Chipotle Restaurant
05.2020 - 08.2022
Student Research Assistant
University of Maryland Eastern Shore, UMES
02.2020 - 05.2020
Bachelor of Science - Biology
University of Maryland Eastern Shore
08.2018 - 05.2023
Similar Profiles
Kayla JohnsonKayla Johnson
Certified Trainer at Chipotle RestaurantCertified Trainer at Chipotle Restaurant
Hugo HitchcockHugo Hitchcock
Customer Service at Chipotle RestaurantCustomer Service at Chipotle Restaurant
Lorelei BorkLorelei Bork
FOH Trainer at Chipotle RestaurantFOH Trainer at Chipotle Restaurant
Kaleb RothmanKaleb Rothman
Shift Manager at Chipotle RestaurantShift Manager at Chipotle Restaurant
Katia RossettiKatia Rossetti
Research Assistant II at Henry M Jackson FoundationResearch Assistant II at Henry M Jackson Foundation