Rolson Jean-Jacques
Salisbury,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Thrashers Fries
04.2020 - 07.2022
- Handled cash with high accuracy and took care to check bills for fraud.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
Pizza Dough Maker
Little Caesars
04.2016 - 07.2019
- Processed customer orders and payment transactions.
- Prepared dough for variety of pastries, cakes and breads.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Cut and shaped dough for pies, rolls and other pastries.
Education
Trade - Residential Electrician
Wor-Wic Community College
Salisbury, MD04.2023
High School Diploma -
Wicomico High School
Salisbury, MD06.2017
Skills
- Interpersonal Communications
- Customer Service Process Improvement
- Sales and Upselling
- Customer Experience
- Customer Data Confidentiality
- Understanding Customer Needs
- Obtaining Information
- Customer Complaint Resolution
- Wire Wrapping and Cutting
Certification
- [wor-wic community college] Training -
Languages
haitian creole
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Cashier
Thrashers Fries
04.2020 - 07.2022
Pizza Dough Maker
Little Caesars
04.2016 - 07.2019
Trade - Residential Electrician
Wor-Wic Community College
High School Diploma -
Wicomico High School
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