Andrea Granillo
Tucson,AZ
Summary
Educated Customer Service Lead with great coaching, documentation, and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations.
I am great with customers I like to make the customers feel as if they want to come back to the store. I also get along with other employees and always respect others.
Overview
7
7
years of professional experience
Work History
Customer Service Lead Cashier
Dollar Tree Distribution Center
Tucson, AZ
05.2024 - 01.2025
- Ensured compliance with applicable laws governing consumer protection regulations.
- Directed customer service staff activities, including training, coaching and performance management.
- Identified opportunities to increase sales through cross-selling products or services.
- Developed strategies for improving customer satisfaction levels.
- Analyzed customer data to provide insights on trends, preferences and needs.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Lead Sales Associate /Cashier Team Lead
Goodwill
Tucson, AZ
05.2024 - 10.2024
- Maintained neatness and cleanliness throughout the store environment.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Recommended products based on customer needs and preferences.
Salesperson / Certified Bra Fitter
AliceRae Intimate Apparel
Tucson, AZ
01.2021 - 03.2023
- Generated new business opportunities through cold calling campaigns.
- Developed and implemented strategies to meet sales quotas.
- Assisted customers in selecting appropriate products or services for their needs.
- Collaborated with team members to develop effective sales plans.
- Monitored inventory levels and placed orders as needed.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Educated customers about products and services offered by the company.
Teaching Assistant
Sunnyside Unified School District
Tucson, AZ
08.2017 - 05.2018
- Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
- Graded assignments, tests and papers according to teacher instructions.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Monitored student progress by keeping detailed records of academic performance.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Provided one-on-one support for special needs students.
Education
Some College (No Degree) - General Studies
Pima Community College
Tucson, AZSkills
- Customer service excellence
- Interpersonal communications
- Client engagement
- [Product or service] support
- Cash handling
- Customer relations
- Product location
- Customer complaint resolution
- Payment processing
- Inventory control
- Sales
Timeline
Customer Service Lead Cashier
Dollar Tree Distribution Center
05.2024 - 01.2025
Lead Sales Associate /Cashier Team Lead
Goodwill
05.2024 - 10.2024
Salesperson / Certified Bra Fitter
AliceRae Intimate Apparel
01.2021 - 03.2023
Teaching Assistant
Sunnyside Unified School District
08.2017 - 05.2018
Some College (No Degree) - General Studies
Pima Community College