Roma Mcguire
Phoenix,AZ
Summary
Results-driven Inside Sales Manager known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, strategic sales planning, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and foster team growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Inside Sales Manager
Adapt Health
Phoenix, AZ
07.2022 - Current
- Managed a team of 20 inside sales representatives, providing guidance, coaching and training.
- Implemented an incentive program designed to motivate employees and encourage them to exceed their targets.
- Lead inside sales meetings to outline projected goals.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Managed escalated customer complaints, ensuring timely and effective resolution.
- Conducted regular performance reviews and provided constructive feedback to team members.
Physical Therapy Technician
Tennessee Orthopaedic Alliance
Murfreesboro, TN
07.2021 - 06.2022
- Provided assistance to physical therapists.
- Prepared and maintained treatment areas, equipment, and supplies.
- Utilizing the Nextgen system, I scheduled patient appointments, updated charts, and provided notes to therapists.
- Performed dressing changes, removed the pain pump, and blood pumps as needed.
- Monitored and recorded patient progress during rehabilitation sessions.
- Ensured that all safety protocols were followed at all times during treatments.
- Set up equipment for physical therapy treatments as instructed by the therapist.
Health Aide
Tennessee Valley Health Care System
Murfreesboro, TN
09.2020 - 07.2021
- Educating and assisting inpatients and residents in adhering to infection control principles throughout the facility.
- Using well-developed customer service skills to establish a happy, enjoyable experience.
- Provided emotional support by listening attentively and responding compassionately.
- Escorted patients before and after surgical procedures.
- Cleaned and sanitized equipment used for patient care according to hospital standards.
- Built strong and trusting rapport with clients and loved ones.
Sales Associate
ALDO
Cool Springs, TN
11.2017 - 11.2018
- Provided assistance with shipments and packaging of shoes.
- Helped customers find specific products, answered questions, and offered product advice.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized stockroom shelves according to size, color or style.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints in a professional manner.
Childcare Worker
YMCA
Smyrna, TN
05.2017 - 06.2018
- Supervised and guided children toward good behaviors and opportunities for learning.
- Observed and monitored children's play activities.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Recorded child behavior, food, and medication information for supervisors.
- Sanitized toys and tables to maintain clean, safe environment.
Intern
Nashville Metropolitan Government
Nashville, TN
06.2015 - 07.2015
- Coordinated documents, communication, and resources needed for projects.
- Entered data regarding projects and tasks into spreadsheets.
- Cataloging historical images, analyzing incoming data, and making determinations concerning the historical images.
Education
Bachelor of Science - Exercise Science
The University of Tennessee
Chattanooga, TN05.2020
Skills
- Customer service management
- Sales coaching
- Sales team leadership
- Sales strategy development
- Appointment scheduling
- Patient care support
- Office assistance
- Continuing education
Timeline
Inside Sales Manager
Adapt Health
07.2022 - Current
Physical Therapy Technician
Tennessee Orthopaedic Alliance
07.2021 - 06.2022
Health Aide
Tennessee Valley Health Care System
09.2020 - 07.2021
Sales Associate
ALDO
11.2017 - 11.2018
Childcare Worker
YMCA
05.2017 - 06.2018
Intern
Nashville Metropolitan Government
06.2015 - 07.2015
Bachelor of Science - Exercise Science
The University of Tennessee
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