Romaine Freeman
Orlando,FL
Summary
Results-driven Operations Supervisor with expertise in process optimization, team leadership, and safety compliance. Proven ability to enhance workflow efficiency and maintain high service quality standards.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
FedEx
Dover, Delaware
06.2026 - Current
- Supervised daily operations to ensure efficient package handling and delivery.
- Monitored team performance to maintain high service quality standards.
- Implemented process improvements to enhance workflow efficiency.
- Identified areas of improvement and developed strategies to increase efficiency.
- Communicated with management about operational challenges and solutions.
- Trained new employees on safety procedures and operational protocols.
- Trained new employees on proper job functions and company policies and procedures.
- Enforced compliance with safety regulations in the workplace environment.
- Ensured compliance with all safety regulations in the workplace.
Special Assignment Noss Specialist
FedEx
Orlando, Florida
01.2025 - 06.2026
- Lead Network 2.0 implementation initiatives across assigned locations, ensuring successful deployment, adoption, and operational stabilization.
- Serve as the primary subject matter expert and operational liaison for station leadership and district management during implementation activities.
- Analyze operational performance metrics to identify trends, operational gaps, and opportunities for optimization.
- Partner with district and station leaders to identify process improvement opportunities and enhance operational efficiency.
- Evaluated operational workflows and recommended solutions that enhanced continuous improvement and service excellence.
- Developed and delivered training programs, presentations, job aids, and implementation resources that facilitated organizational change management.
- Coached and supported management teams to ensure compliance with Network 2.0 standards and best practices.
- Collaborate with cross-functional stakeholders to ensure successful transition and long-term operational success.
Service Assurance Agent
Federal Express
Orlando, Florida
07.2021 - 01.2025
- Managed package accountability and service recovery for operational exceptions, ensuring high levels of customer satisfaction.
- Investigated and resolved customer, employee, and operational concerns through effective problem-solving and root-cause analysis to enhance service quality.
- Supported transportation and distribution operations by ensuring adherence to service commitments and operational procedures, contributing to overall operational effectiveness.
- Monitor performance metrics and operational KPIs to support process improvement initiatives.
- Troubleshoot operational equipment issues and coordinate corrective actions to minimize service disruptions.
- Coordinate facility inspections, operational audits, and compliance activities to maintain regulatory and corporate standards.
- Conduct Dangerous Goods compliance audits and support station-wide safety initiatives.
Manager, Station Operations
Federal Express
Panama City, Florida
01.2020 - 07.2021
- Managed high-volume package processing and delivery operations, ensuring service excellence and on-time transportation performance.
- Directed transportation, logistics, and distribution operations, leading a workforce of 45 employees to achieve seamless daily operations.
- Led workforce planning, labor management, staffing, scheduling, and productivity initiatives to maximize operational efficiency.
- Accountable for operational performance, ensuring high customer satisfaction and efficient package movement while optimizing resource utilization.
- Directed PM sort operations and ensured on-time departures for linehaul transportation and network service commitments.
- Administered employee recruitment, interviewing, onboarding, training, coaching, and performance management programs.
- Collaborated with district leadership on strategic initiatives focused on operational excellence, safety, customer acquisition, and process improvement.
- Utilized operational analytics and performance metrics to identify trends and implement continuous improvement initiatives.
- Conducted facility inspections, operational audits, and compliance reviews to ensure adherence to corporate policies and regulatory requirements.
- Investigated workplace accidents and safety incidents, implementing corrective actions to reduce risk and improve workplace safety.
- Managed Dangerous Goods compliance, Hours of Service (HOS) monitoring, and transportation regulatory requirements.
- Developed future leaders through mentoring, succession planning, and management development programs.
- Maintained high standards of customer service while optimizing staffing, labor costs, and operational efficiency.
Customer Service Agent
Federal Express
New Castle, Delaware
04.2006 - 01.2020
- Delivered exceptional customer service through proactive communication and issue resolution.
- Coordinated service recovery efforts and shipment tracing activities to resolve customer complaints effectively.
- Investigated shipment delays, billing concerns, and operational service issues to enhance customer satisfaction.
- Responded to customer inquiries regarding transportation services, shipping regulations, account management, and service offerings.
- Maintained customer records and account information while ensuring data accuracy.
- Identified recurring operational challenges and recommended process improvements to streamline service delivery.
Education
High School Diploma -
Thomas Mckean High School
Wilmington, DE06-2003
Some College (No Degree) - Nursing
Kesier University
Orlando, FL08-2026
Skills
- Operational management
- Supply chain management
- Performance monitoring
- KPI tracking
- Operational analytics
- Process optimization
- Workflow optimization
- Quality control
- Safety compliance
- Regulatory compliance
- Risk assessment
- Root-cause analysis
- Problem solving
- Warehouse operations
- Team leadership
- Staff supervision
- Management
- Supply chain coordination
Timeline
Operations Supervisor
FedEx
06.2026 - Current
Special Assignment Noss Specialist
FedEx
01.2025 - 06.2026
Service Assurance Agent
Federal Express
07.2021 - 01.2025
Manager, Station Operations
Federal Express
01.2020 - 07.2021
Customer Service Agent
Federal Express
04.2006 - 01.2020
High School Diploma -
Thomas Mckean High School
Some College (No Degree) - Nursing
Kesier University