Romalda Garcia
HAWTHORNE,California
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
22
22
years of professional experience
Work History
Customer Service
Alpha Total Solutions
01.2020 - 07.2025
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Scheduled pick up / drop off deliveries with customers
- Assisted dispatch with LAX/LGB port appointment.
- Served as liaison between drivers and management.
Office Assistant
Lax Freight Services (LAX) Inc.
03.2003 - 11.2019
- Expedited document processing with accurate data entry and timely filing.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CASkills
- Customer service and assistance
- Data entry
- Active listening
- Critical thinking
- Filing
Timeline
Customer Service
Alpha Total Solutions
01.2020 - 07.2025
Office Assistant
Lax Freight Services (LAX) Inc.
03.2003 - 11.2019
High School Diploma -
Santa Monica High School