Summary
Overview
Work History
Education
Skills
Timeline
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Roman Anderson

Snellville,GA

Summary

I have recently just moved to Georgia and am now looking to see where my skillset can be utilized and possibly benefit the company in need of them. I have a positive outlook on life and a great attitude on the clock my background in customer service goes well beyond the amount of years I have worked I see customer service as a way of life and outlook and I apply it to whatever challenge is in front of me.

Overview

4
4
years of professional experience

Work History

Deposit Services Representative

USAA
01.2025 - 05.2025
  • Assisting members of the USAA bank with all their deposit needs.
  • Assisting or changing anything related to their USAA account, checking/savings accounts.
  • Answered any questions or needs that the member might have over the phone.
  • Upheld customer service standards to make members feel welcomed and appreciated.
  • I was mainly in the fraud/dispute section so I got very comfortable assisting with many different types of complex stories which required high amounts of active listening/empathy.
  • Dealt with back to back calls with no time between.

Warehouse Worker

Levi Strauss & Company
11.2023 - 01.2024
  • Utilized multiple types of scanners to sort, pack, and fulfill online orders in the warehouse.
  • Consistently lifted product from department to department.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Worked multiple positions including online order fulfillment, E-commerce, sorter, and packer.

Pastry Chef

Carnegie Heights
08.2022 - 11.2023
  • As a Pastry Chef at Carnegie Heights, I was responsible for creating and preparing a variety of pastries and desserts for the establishment.
  • I utilized my critical thinking skills and attention to detail to ensure the highest quality and presentation of all pastries.
  • Developed and implemented new pastry recipes and menu items to keep offerings fresh and exciting for customers.
  • Collaborated with the culinary team to coordinate and execute pastry orders for special events and catering.
  • Maintained a clean and organized work area, adhering to all food safety and sanitation guidelines.

Prep Cook

Ledoux Steakhouse
12.2023 - 10.2024
  • As a Prep Cook at Ledoux Steakhouse, I played a crucial role in the preparation and organization of ingredients for the culinary team.
  • I Utilized my moldable nature and receptiveness to learning new techniques and recipes.
  • Assisted in the preparation of ingredients for various dishes, including cutting, chopping, and measuring ingredients.
  • Followed recipes and instructions to ensure consistency and accuracy in food preparation.
  • Collaborated with the culinary team to ensure timely and efficient food production

Retail Sales Associate/ Online Fulfillment

Tuesday Morning
01.2021 - 01.2022
  • At Tuesday Morning, I was responsible for coordinating the shipment and delivery of online orders to customers.
  • I utilized my leadership skills to ensure a smooth and efficient shipping process.
  • Managed the packaging and labeling of products for receiving and delivery, ensuring accuracy and timeliness.
  • Coordinated with shipping carriers to schedule pickups.
  • Worked the sales floor and register utilizing and building my customer service skills.

Education

Highschool Diploma -

Green Valley Highschool
06.2021

Skills

  • Welcoming personality
  • Inspiring attitude
  • Great Customer Service
  • Cool Head
  • Jack Of All Trades
  • Team orientated
  • Active Listener
  • Critical Thinker
  • Moldable

Timeline

Deposit Services Representative

USAA
01.2025 - 05.2025

Prep Cook

Ledoux Steakhouse
12.2023 - 10.2024

Warehouse Worker

Levi Strauss & Company
11.2023 - 01.2024

Pastry Chef

Carnegie Heights
08.2022 - 11.2023

Retail Sales Associate/ Online Fulfillment

Tuesday Morning
01.2021 - 01.2022

Highschool Diploma -

Green Valley Highschool

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Roman Anderson