Roman Breese
Southern Pines Inn
Goldsboro,NC
1
Certification
2
years of professional experience
Dedicated professional with experience in guest services and operations management. Skilled in financial transactions and multitasking, consistently delivering exceptional customer experiences while streamlining processes for efficiency and satisfaction.
Work History
Guest Service Representative
1 Year 1 Month- Managed check-in and check-out processes efficiently, ensuring a seamless experience for guests.
- Delivered exceptional guest service, addressing inquiries and resolving concerns promptly.
- Utilized reservation systems to handle bookings, modifications, and cancellations accurately.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Assisted in training new team members on operational procedures and customer service best practices.
- Implemented feedback mechanisms to enhance guest satisfaction and service quality.
- Maintained knowledge of local attractions and services to provide personalized recommendations to guests.
- Collaborated with team members to streamline operations and improve overall service delivery efficiency.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively to creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Guest Service Representative
1 Year 2 Months- Managed check-in and check-out processes efficiently, ensuring a seamless experience for guests.
- Utilized reservation systems to handle bookings, modifications, and cancellations accurately.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
Education
High School Diploma
- Honor Roll [2024]
Bachelor of Science - Medicinal Chemistry
- Honors Scholarship Recipient
- 4.1 GPA
Skills
Guest accommodations
Customer service
Issue resolution
Attention to detail
Cash handling experience
Data entry proficiency
Reservation system management
Booking management
Room availability tracking
Detail-oriented
Verbal and written communication
Multitasking
Certification
- No FEAR Act Training - 08.29.25
- Record Management User Training - 08.29.25
- Air Force Risk Management Training - 08.29.25
- Annual Cyber Awareness Training - 08.29.25
- DAF OPSEC Training - 09.12.26
- Religious Freedom Training - 09.12.26
- Brandon Act Training - 09.12.26
- Force Protection Training - 08.29.26
Timeline
Guest Service Representative
Southern Pines Inn
07.2025 - CurrentRead More
Guest Service Representative
Holiday Inn Suites
03.2024 - 05.2025Read More
Brevard University
Bachelor of Science from Medicinal Chemistry
Read More
Eastern Wayne Highschool
High School Diploma
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