Summary
Overview
Work History
Education
Skills
Additional Qualifications
Affiliations
Timeline
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ROMAN COLLINS

Shawano,WI

Summary

Recent Information Technology graduate with 4+ years of hands-on technical support experience. Skilled in solving complex technical challenges through research and implementation. Proficient in configuring systems to meet user-specific needs in both Windows and MacOS environments.

Overview

5
5
years of professional experience

Work History

Technical Support Specialist

River Valley Church
01.2020 - Current
  • Successfully migrated ProPresenter presentation system to new hardware with minimal downtime through effective research and problem-solving
  • Configured MacOS systems to meet specific pastoral requirements, demonstrating adaptability across operating systems
  • Independently designed and implemented complete streaming infrastructure for church services
  • Manage and maintain ProPresenter software for weekly services and special events
  • Provide comprehensive technical support to church staff and volunteers
  • Troubleshoot hardware and software issues across both Windows and MacOS platforms
  • Created documentation for system processes and solutions
  • Train staff and volunteers on technical systems
  • Key Projects:
  • ProPresenter Migration: Successfully researched and executed complex software transfer to new hardware
  • MacOS Configuration: Customized new Mac systems to optimize pastoral workflow
  • Streaming Infrastructure: Implemented and maintain live streaming setup for services

Education

Associate's Degree - Information Technology

Full Sail University
12.2023

Skills

  • MacOS Operating System Expertise
  • Windows Operating System Setup
  • ProPresenter Experience
  • Live streaming setup
  • Hardware setup
  • Audio-visual equipment installation
  • Software transfer
  • Data migration
  • Basic networking
  • Wireless systems
  • Connectivity troubleshooting
  • Sound systems
  • Projection systems
  • Remote support tools
  • Email
  • Phone systems

Additional Qualifications

  • Problem-solving: Demonstrated ability to research and resolve complex technical issues
  • System Configuration: Experience in customizing systems to user specifications
  • Home Office Setup: Dedicated quiet workspace with high-speed internet connection
  • Availability: Flexible scheduling to meet organizational needs
  • Multi-tasking: Experienced in managing multiple technical issues simultaneously

Affiliations

My Love for Building and Upgrading Computers

There's something magical about taking individual computer components and bringing them together to create a working machine. As someone who loves building and upgrading computers, I find joy in every aspect of the process.

The Thrill of Research and Planning

I spend countless hours researching the perfect components, comparing benchmarks, and reading reviews. Last month, I dove deep into finding the ideal GPU upgrade, comparing the RTX 4070 against the RX 7800 XT, weighing factors like ray tracing performance and power consumption. After three days of research, I finally made my choice, and the anticipation of its arrival felt like waiting for Christmas morning.

The Satisfaction of Problem-Solving

Every build presents unique challenges. When I helped my friend Sarah with her first gaming PC, we encountered a puzzling issue where the RGB lights wouldn't sync properly. After methodically testing each component, we discovered a loose connection on the motherboard. The moment everything lit up in perfect harmony was incredibly satisfying.

The Joy of Optimization

My proudest moment was transforming my old office PC into a capable gaming machine. What started as a basic Dell with integrated graphics became a modest gaming rig through careful upgrades:

  • Week 1: Added an SSD, reducing boot time from 2 minutes to 15 seconds
  • Week 3: Upgraded the RAM from 8GB to 32GB
  • Week 6: Installed a low-profile GTX 1660
  • Week 8: Replaced the power supply with a more reliable unit Each upgrade brought noticeable improvements, and tracking the performance gains was incredibly rewarding.
The Learning Experience

Every build teaches me something new. Last summer, I learned about the importance of memory timing when I accidentally bought RAM that wasn't optimized for my Ryzen system. What seemed like a setback turned into an fascinating deep dive into memory overclocking and the relationship between Infinity Fabric and RAM speeds.

The Community Connection

Being part of the PC building community has led to wonderful friendships. When I helped organize a LAN party last winter, everyone brought their custom builds. We spent hours admiring each other's cable management, discussing cooling solutions, and sharing upgrade plans. The highlight was helping a newcomer troubleshoot their first build – seeing their face light up when their system posted successfully was priceless.

Looking Forward

My current project involves modding an old Thermaltake case with a custom side panel and improved airflow. While it's still a work in progress, the journey of planning, designing, and implementing these modifications has been incredibly fulfilling. Next month, I plan to experiment with custom water cooling – a new challenge that both excites and slightly terrifies me.

Building and upgrading computers isn't just a hobby – it's a passion that combines technical knowledge, creativity, and problem-solving. Each successful build or upgrade adds to a growing collection of skills and memories, making this hobby endlessly rewarding.

Timeline

Technical Support Specialist

River Valley Church
01.2020 - Current

Associate's Degree - Information Technology

Full Sail University
ROMAN COLLINS