Roman Garza

Promoted to Lead and Trainer to oversee the onboarding, technical training, and professional development of both new hires and current team members. Currently at 20+ specific trainings with new and current hires as well as employees not in my department.

Selected by leadership to manage the department’s largest and newest client account, serving as the dedicated "go-to" point of contact for all operational needs and complex problem resolution.

Served as the primary point of contact for the team, effectively troubleshooting workflow bottlenecks and handling all requisition and specimen problems that the team cannot fix.

Managed high-volume, time-sensitive data entry for complex patient requisitions and medical specimens, maintaining an exceptional level of accuracy and attention to detail.

Maintained strict compliance with data privacy and organizational protocols, ensuring all sensitive information was handled securely and ethically.

• Served as the primary liaison for client communications, managing a high volume of inbound phone calls and emails to address inquiries, resolve issues, and maintain high satisfaction rates.
• Coordinated seamlessly with dispatch and routing teams to ensure efficient driver allocation, timely order fulfillment, and optimized route planning.
• Demonstrated strong conflict-resolution skills by quickly identifying, troubleshooting, and correcting order discrepancies and delivery delays in a fast-paced environment.
• Facilitated order creation and data input for diverse commercial clients, accurately transforming customer requests into structured logistical orders for the dispatch team.

• Supervised a diverse shift team, optimizing daily workflows, delegating tasks, and driving a high-productivity environment to meet strict shipping deadlines.
• Orchestrated three-part logistics operations across distribution, trucking, and plant operations, managing high-volume paperwork, emails, and scheduling to ensure seamless supply chain execution.
• Served as the central communications hub between plant management and logistics networks, quickly resolving distribution bottlenecks and scheduling conflicts.
• Acquired specialized yard skills, including safely maneuvering and positioning 53-foot trailers to maximize dock efficiency and maintain organized lot flow.
• Processed and loaded high-volume product shipments into semi-trucks, ensuring secure transport and accurate load distributions.
• Meticulously audited and fulfilled custom inventory manifests, accurately breaking down and sorting large stacks into specialized multi-city orders.