Edwidge Bertrand
Miami,FL
Summary
Career Summary: Passionate Trainer with extensive knowledge of Specimen Processing and proven success working with Quest Diagnostics with extensive leadership experience in staff development, process and productivity improvement, performance management and curriculum design. Willingness to take on added responsibilities for growth opportunities.
Overview
13
13
years of professional experience
Work History
Senior Trainer, Specimen Processing
Quest Diagnostics
Miramar, FL
08.2020 - Current
- Developed individualized training programs, modules and materials for new hires, leadership staff and seasoned employees to improve effectiveness and achieve staff readiness.
- Analyzed team performance and identified opportunities for additional training.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs resulting in stronger staff development and increase productivity..
- Prepared and presented supplementary learning material to support structured lessons.
- Implemented diverse instructional methods, optimizing trainee engagement.
Senior Group Lead, Specimen Processing
Quest Diagnostics
Miramar, Fl
02.2012 - 07.2020
- Ensures specimen quality and take appropriate action to ensure proper handling and disposition of all test requests as well as accept/reject specimens based on laboratory standard policies and procedures
- Collaborated with Managers and supervisors to create an inclusive environment that builds on team work, communication and problem solving.
- Team oriented; managing 40 plus employees with oversight on processing and technical department to ensure targets are met
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Developed and implemented performance monitoring systems to track team progress.
Management Trainee-Guest Sevices
Walt Disney Company, Disney College Program
Orlando, Fl
08.2011 - 01.2012
- Enthusiastically performing multiple shows of exceptional quality and high energy while engaging with the guests
- Exceeding expectations and going above and beyond in guest services and creating magical moments
- Acknowledging all guest standards, anticipate and address guest’ service needs and thank guest with genuine appreciation
- Taking orders, operating a point-of-sale system (POS register), cash handling, fulfilling orders, food preparation, bussing, general cleaning, stocking items and keeping inventory.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Education
Master of Arts - Communications
Florida Memorial University
Miami, FL05.2011
Skills
- Organizational Goal Development
- Staff development
- Goal-Oriented
- Multitasked
- Great listener
- Software Experience:
- Management System
- Opera, Info-genesis, Hotsos similar to Mantra
- Report Exec-Police Department Software(call logs-data entry)
- QLS/IDAAL-Quest Diagnostic System
- Apple-Final Cut Pro
- Windows-Moviemaker Picasso
- Adobe-Photoshop CS4,Indesign
- Miscellaneous-I tunes
- Microsoft
Additional Information
- Awards/Accomplishments: , Honor Roll 2008-2010 Florida Memorial University-Deans List Graduated with Honors Silver Knight Nominee-County Wide Nomination
Timeline
Senior Trainer, Specimen Processing
Quest Diagnostics
08.2020 - Current
Senior Group Lead, Specimen Processing
Quest Diagnostics
02.2012 - 07.2020
Management Trainee-Guest Sevices
Walt Disney Company, Disney College Program
08.2011 - 01.2012
Master of Arts - Communications
Florida Memorial University