KATHY TAMAYO
Los Angeles,US
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Clinical Care Coordinator/ Senior Administrator
Providence Medical Institute
Hawthorne, CA
09.2017 - 06.2025
- Greeting patients in person and answering the phone a high volume of calls and sending message to physician regarding patients request/orders and changes to patients referrals.
- Check In/Out patients and scheduling Client oriented caring for patients needs and scheduling appointments verifying patients insurance and collecting patients co/payments,
- Assisting physicians retrieving medical reports from specialty offices MRI,CT scan,Mammogram,Bone Density,Gastroenterology.
- I assist patient with filling out there Disability forms , FMLA , and IHSS and housing forms and assist the physician with patients forms to be signed forms were to be faxed and sent electronically.
- Prioritized follow-ups for high-risk patients.
- Improved performance outcomes in patient care coordination.
Call Center Representative
University of Southern California
Los Angeles, CA
05.2016 - 09.2017
- Scheduling for Internal Medicine/Family Medicine , Cardiology Bone Density, Rescheduling appointments Maintaining physicians schedule for same day appointments as needed for high risk patients.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Sending message to physicians and coordinators.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Utilized call management systems to track and log customer interactions effectively.
Office Administrator
Hanger Clinic
Whittier, CA
06.2014 - 05.2016
- Greeting patients Checking In/Out patients, Answering high volume of phone calls verifying patients insurance for prosthetic and orthotics, and cranial measuring and fitting.
- Calling patients back when prosthetic were ready for patient to come and try them on for corrected fit and comfortable for the patients.
- Translating for patients when clinicians needed assisting with patient Spanish speaking.
- Excellent organization skills,analytical and communication skills and the ability to multitask.
- Problem solver and work well under pressure.
- Strive for success and care of the patients needs.
- Managed inventory control, ensuring availability of necessary supplies for daily functions.
- Streamlined office operations through efficient scheduling and coordination of appointments.
Medical Assistant /Clerical Administrator
Presbyterian Intercommunity Hospital Whittier
Whittier, CA
06.2012 - 01.2014
- Greeting patients checking In/Out answering phones and scheduling appointments collecting co/payments ophthalmology verifying insurance for vision
- Assisted back office testing patients vision, assisting the patient with refraction and cataracts and testing color vision and for far and near sided.
- Implemented care and efficiency improvements to support and enhance office operations.
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Receptionist OB/GYN
Healthcare Partners Medical Group
Torrance, CA
03.2006 - 06.2010
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Developed patient follow-up protocols to ensure continuity of care and enhance satisfaction rates.
- Implemented electronic health record (EHR) systems, streamlining patient data management and retrieval.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Pharmacy Courier /Medical Records Clerk/Admission Clerk
St. Francis Medical Center
Lynwood, CA
02.1992 - 04.2004
- Pharmacy Courier throughout the hospital and picking up expired medication and Intravenous IVs and bring back to pharmacy and assisted with pharmacy Billing.
- Medical Records delivering to physicians in the hospital as requested and picking up medical records from every department.
- Handled sensitivity information with discretion,following HIPAA
- Register patients for Surgery and Xrays,Ultrasounds,Mammogram , Inpatient and Labor and Delivery register New Borns and registering patients for labor Delivery and facilitated communication between patients ,Doctors and other medical staff .
- Delivered medical supplies and documents throughout facility to ensure timely patient care.
- Ensured compliance with safety protocols during transportation of sensitive materials.
- Maintained accuracy, completeness, and security for medical records and health information.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
High School Diploma -
Century High School
USA01-2008
No Degree -
U.S. Career Institute
Fort Collins, CO04-2026
Medical Assistant Computerized Billing - Some college (No degree)
ICDC College
Huntington Park, CA02-2008
Skills
- Pharmacy delivery coordination
- Quality management
- Call triage management
- Patient care documentation
- Comprehensive physical assessment
- Microsoft word, EMR, EHR, CPT, ICD 10 ,NextGen, IDX ,Epic ,Cerner
- Healthcare vocabulary
- Family /Internal Medicine, Sports Medicine
- Operational efficiency in healthcare
- Patient confidentiality and safety
- Goal setting
- Reliability,Dependable
- Multitasking Abilities
- Organizational goal development
- Insurance, Medicare compliance
- Health information systems
- Problem-solving abilities
- Care quality assessments
- Excellent communication
- HIPAA compliance
Certification
- Medical Assistant /Computerized Billing
- Basic Life Support (BLS) Certification American Heart Association
- Phlebotomy
Timeline
Clinical Care Coordinator/ Senior Administrator
Providence Medical Institute
09.2017 - 06.2025
Call Center Representative
University of Southern California
05.2016 - 09.2017
Office Administrator
Hanger Clinic
06.2014 - 05.2016
Medical Assistant /Clerical Administrator
Presbyterian Intercommunity Hospital Whittier
06.2012 - 01.2014
Medical Receptionist OB/GYN
Healthcare Partners Medical Group
03.2006 - 06.2010
Pharmacy Courier /Medical Records Clerk/Admission Clerk
St. Francis Medical Center
02.1992 - 04.2004
High School Diploma -
Century High School
No Degree -
U.S. Career Institute
Medical Assistant Computerized Billing - Some college (No degree)
ICDC College