KATHY TAMAYO

• Greeting patients in person and answering the phone a high volume of calls and sending message to physician regarding patients request/orders and changes to patients referrals.
• Check In/Out patients and scheduling Client oriented caring for patients needs and scheduling appointments verifying patients insurance and collecting patients co/payments,
• Assisting physicians retrieving medical reports from specialty offices MRI,CT scan,Mammogram,Bone Density,Gastroenterology.
• I assist patient with filling out there Disability forms , FMLA , and IHSS and housing forms and assist the physician with patients forms to be signed forms were to be faxed and sent electronically.
• Prioritized follow-ups for high-risk patients.
• Improved performance outcomes in patient care coordination.

• Scheduling for Internal Medicine/Family Medicine , Cardiology Bone Density, Rescheduling appointments Maintaining physicians schedule for same day appointments as needed for high risk patients.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Sending message to physicians and coordinators.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Utilized call management systems to track and log customer interactions effectively.

• Greeting patients Checking In/Out patients, Answering high volume of phone calls verifying patients insurance for prosthetic and orthotics, and cranial measuring and fitting.
• Calling patients back when prosthetic were ready for patient to come and try them on for corrected fit and comfortable for the patients.
• Translating for patients when clinicians needed assisting with patient Spanish speaking.
• Excellent organization skills,analytical and communication skills and the ability to multitask.
• Problem solver and work well under pressure.
• Strive for success and care of the patients needs.
• Managed inventory control, ensuring availability of necessary supplies for daily functions.
• Streamlined office operations through efficient scheduling and coordination of appointments.

• Greeting patients checking In/Out answering phones and scheduling appointments collecting co/payments ophthalmology verifying insurance for vision
• Assisted back office testing patients vision, assisting the patient with refraction and cataracts and testing color vision and for far and near sided.
• Implemented care and efficiency improvements to support and enhance office operations.
• Coordinated scheduling of patient appointments to optimize clinic workflow.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Facilitated patient education on treatment plans and medications, improving understanding and compliance.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

• Managed patient scheduling and appointment confirmations to enhance operational efficiency.
• Coordinated patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Facilitated communication between patients and healthcare providers to improve service delivery.
• Developed patient follow-up protocols to ensure continuity of care and enhance satisfaction rates.
• Implemented electronic health record (EHR) systems, streamlining patient data management and retrieval.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

• Pharmacy Courier throughout the hospital and picking up expired medication and Intravenous IVs and bring back to pharmacy and assisted with pharmacy Billing.
• Medical Records delivering to physicians in the hospital as requested and picking up medical records from every department.
• Handled sensitivity information with discretion,following HIPAA
• Register patients for Surgery and Xrays,Ultrasounds,Mammogram , Inpatient and Labor and Delivery register New Borns and registering patients for labor Delivery and facilitated communication between patients ,Doctors and other medical staff .
• Delivered medical supplies and documents throughout facility to ensure timely patient care.
• Ensured compliance with safety protocols during transportation of sensitive materials.
• Maintained accuracy, completeness, and security for medical records and health information.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

High School Diploma

Patient Care Technician certificate

• Completed professional development in [Subject]

Medical Assistant Computerized Billing Certificate /Medical Terminology Certificate