Roman henderson

As a Customer Services Associate I greet each customer who entered the store with a smile and made those feel welcomed. I answered phone calls from customers with questions as well as feedback from their recent store visit. I processed Inventory every night and added to our Academy's database. Performed many Administrative duties closing time that included the total sales and transactions that the day had accumulated. Assisted customers in other departments and handled cash.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.

My position in Patient care access/Data Entry Clerk my job duties were processing Hospital bills and statements along with Medical claims for civilians and Military Veterans and Soldiers. I ensured that all claim information were complete before forwarding to the medical billing office as well as Insurance companies (i.e United Healthcare, AARP, Cigna). Updated demographic for using computerized patient care system. I also processed Explanation of Benefits, CPT Codes, for many patients in the database. I captures the patient's name, date, address, social security, insurance policy holder and any other information that goes along with their claim such as Hospital bills and statements. Carried out HIPPA Regulations.

• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
• Collaborated with team members on quality control initiatives, implementing standardized practices for consistent data entry results across departments.
• Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.

As a medical assistant I performed many tasks and duties for the clients in the clinic. Answered calls for helped and observed changed in their conditions or behavior if there were any, as well took vital signs. I Collected information about conditions and treatment plans from nurses and doctors. Answer patient calls examine patients for bruises, blood in urine or other injuries/wounds clean and sanitize patient areas change bed sheets and restock rooms with necessary supplies and kept room safe from any fail risk objects.

• Cleaned and sterilized tools and equipment to maximize purity of specimens.
• Maintained documentation on tests performed in lab.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Provided administrative support to medical staff, assisting with various clerical tasks as needed.

In my role as a cvs caremark call center represenative i managed Detailed payment options and explained price, receipt and billing details to customers. Documented and detailed calls and complaints using call center's CRM database. Escalated complicated customer account issues to supervisors and help desk workers. Assisted in updating internal knowledge base articles based on changing processes or new information discovered during customer interactions. Managed high-volume call flows while maintaining a professional demeanor and quick response times.

• Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
• Collaborated with healthcare providers to optimize patient care and promote appropriate medication use.
• Conducted thorough audits of pharmacy benefit practices, identifying areas for improvement and ensuring adherence to industry standards.