Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roman Jaquez

Pueblo ,CO

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in conflict resolution and relationship building. Adept at enhancing customer satisfaction and loyalty through empathetic listening and effective problem resolution. Skilled in data entry and managing high-stress situations, consistently delivering positive outcomes for both customers and the company.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walmart
Pueblo, CO
04.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Sales Representative

Target
Pueblo, CO
04.2024 - 03.2025
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Sales Associate

King Soopers
Pueblo, CO
02.2023 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Pueblo County High School
Pueblo, CO
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Conflict resolution
  • Computer proficiency

Timeline

Customer Service Representative

Walmart
04.2025 - Current

Customer Service Sales Representative

Target
04.2024 - 03.2025

Sales Associate

King Soopers
02.2023 - 04.2024

High School Diploma -

Pueblo County High School